Customer Support Associate

2 weeks ago


Marine Lines Mumbai Maharashtra, India 7609ae0b-efa7-4f61-bcf7-cc1826c0506e Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Date posted: 19 November 2025

Pay: ₹10, ₹15,000.00 per month

Job description:

Location: Chira Bazaar Marine Lines, East.

Job Type: Full-time

Experience: 0-2 Years / Fresher can apply

Salary: 10,000 To 15,000

Job Description:

We are looking for a friendly, reliable, and solution-oriented Customer Support Executive to join our team. You will be the first point of contact for our customers, helping them with inquiries, issues, and support requests.

Key Responsibilities:

  • Respond to customer queries via phone, email, or chat in a timely and professional manner
  • Resolve product or service issues by clarifying customer concerns and providing solutions
  • Maintain accurate records of interactions and follow up to ensure resolution
  • Collaborate with internal teams to escalate or address customer concerns
  • Provide feedback to improve our service quality and customer experience

Requirements:

  • Excellent communication skills in English & Hindi (verbal and written)
  • Strong problem-solving skills and a customer-first attitude
  • Basic computer knowledge (Excel tools, email, chat platforms)
  • Ability to stay calm under pressure and handle multiple tasks
  • Prior experience in customer support is a plus, but not mandatory

Job Type: Full-time

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person



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