Infra Project Manager

1 day ago

Chennai Mumbai Pune, India Hexaware Technologies Full time ₹ 15,00,000 - ₹ 30,00,000 per year
  • Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis.
  • Lead 100 + technical members spread across geographies.
  • Understand the technology and enterprise infrastructure in- DC, security, EUC, Workplace, DBs, Cloud, process team etc.
  • Should be able to lead and drive the technical team. Should be able have face to face session, meetings with customer.
  • Work as single point of contact for customer and front-end delivery as Hexaware face
  • Manage cost, and focus on improving revenue and Gross margin.
  • Management experience in - Data Centers management, Security and Compliance projects, network management & operations, disaster recovery, service transition and Vendor management. Proficient in collaborating between business partners, customers, end-users, application migration , and technical team members to develop and implement high quality IT projects.
  • Worked as Delivery Manager for core Infrastructure and Application Environment deployed at customer location.
  • Provides leadership to project staff including project engineers, vendors and partners.
  • Worked on Cost Optimization Program and managing right resource allocation of the project
  • Do trend analysis for Incident, problem and change management.
  • Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/Management.
  • Ensure Incident, Service Request, Problem change are implemented as per SLA and are met and exceeded.
  • Good knowledge on ITIL and Agile methodology.
  • Driving and leading customer calls, on daily, weekly, monthly, quarterly basis.
  • Mentor and motivate the team for performing as per contract. If need be providing, required training to team.
  • Be a part of Priority 1 Incident.
  • Attend CAB meeting whenever required.
  • Manages the staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities
  • Coordinates training requirements of team.
  • Leads and provide guidance on the internal and external Audit.
  • Excellent Oral and written communication.

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