Manager - Services - Field Service

Job Description:

Lauritz Knudsen Electrical and Automation is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

This position will be for Coimbatore for Lauritz Knudsen Electrical & Automation (A unit of Schneider Electric India Pvt. Ltd.)

Designation: Manager - Services - Field Service (Coimbatore)

Experience: 4 years to 10 years

Qualification: B.E/ B.Tech (Electrical)

Job Description:

1. Handling of branch warranty/post warranty complaints of all the LK Products
2. Achieving Revenue Targets of Spares/Recurring Business and ASC ACB Spare Business
3. Improving customer touch points by means of conducting Unsolicited Service Campaigns/First serve/In Plant Training Programs
4. Improving the Effectiveness & Efficiency of Customer Experience of Kochi Branch (Call Closure Time, Net Satisfaction Score etc..)
5. Inculcating safety culture within Team & partners to ensure zero accidents
6. Co-ordinating with cross functions on improving product quality(Design/Quality/Sales/BD) based on field Input

Functional Competencies:

1. Knowledge on LV/MV Switchgear & IA products
2. Vendor Management/ Experience in service sales(Spares/AMC/OMC etc..)
3. Working knowledge of MS office
4. Working knowledge of CRM platforms like SAP, SFDC preferred

Critical skills: Knowledge on LV/MV Switchgears along with IA products, Better communication skills to handle customers(Internal & External), Electrical Safety

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.