Director - Field Services

20 hours ago

Coimbatore, Tamil Nadu, India Wabtec Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job title

Transit Field Services Director

Ownership and key responsibilities

  • Lead the Field Services organization in the region
  • Increase customer intimacy and market understanding, and develop FS into a commercial strength
  • Deploy Transit FS strategy within the region (organization / processes / tools)
  • Strengthen REX to Product Management of our products performance to improve performance and serviceability
  • Supports project execution in Warranty phase (OE & Services projects)

Main Missions

  • Develop, deploy and track KPI for FS operations in the most Quality and Cost-effective manner
  • Develop and train his team to address all products maintained in the region
  • Perform a regular resource and budget planning
  • Support the Services sales forces in offering Services solutions
  • Develop and deploy customer centric and value adding sales solutions and concepts for Field Service
  • Team up with Transit Resident engineers to deliver projects
  • Actively support cost optimization and OTD activities for warranty/retrofit
  • Manage Resident Site Managers, Field Service Operation Managers, Warranty manager and Customer Services Manager
  • Demonstrate to clients an on-going commitment to excellence in the delivery of FS support to projects and programs

Key Kpi(s)

  • Safety recordable and LTA happening on Field
  • Critical FS Project in the Region (Warranty Cost VS Budget)
  • Critical Retrofit in the Region (Retrofit Cost VS Budget VS Completion)
  • FS hourly rates
  • Mobilization time for warranty and troubleshooting activities

N+1

Head Transit Services India

N-1

FS operations managers, Warranty manager, Customer Services Manager

Functional Managers

Transit Field Services VP

Main stakeholders

PM, Sales, Engineering, Quality, Customers

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