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Customer Relationship Management Manager

3 weeks ago

Navi Mumbai, Maharashtra, India ICICI Lombard Full time

Job description


• Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on Call.


• Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs

Required Candidate profile


• Must have excellent Communication skill in English & Hindi.


• Fresher - 0.6 years of relevant experience of domestic/international BPO

Perks and benefits

5 days working

Salary + Bonus

Role:
Customer Retention - Voice / Blended

Industry Type:
Insurance

Department:
Customer Success, Service & Operations

Employment Type:
Full Time, Permanent

Role Category:
Voice / Blended