Head, Transversal Change Management

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
Transversal Business Change Management & Change Factory

Job Title
Head, Transversal Change Management (Program Manager)

Date
Department:

Transversal Change Management

Location:

Chennai

Business Line / Function
Transversal Change Management

Reports To
(Direct)

Managing Director

Grade
(if applicable)

Vice President / Director

(Functional)

Number Of Direct Reports
Directorship / Registration:

NA

Position Purpose

The Program Manager's main objective would be to create a Centre of Expertise in Securities Services Operations (2S Operations) team and to target accomplishing the below (not exhaustive)

• To achieve an optimal Change Management model across Business lines in Securities Services Operations
• Make 2S Operations the primary hub for Change management in Securities Services
• Standardized project and program management practices within Change teams
• Facilitating Business to Manage projects through organization change

Responsibilities
Direct Responsibilities

• Formulate, organize and monitor inter-connected projects
• Analyse and define on suitable strategies and objectives
• Coordinate cross-project activities
• Lead and evaluate project managers and other staff
• Develop and control deadlines, budgets and activities
• Apply change, risk and resource management
• Assume responsibility for the program's people and vendors
• Assess program performance and aim to maximize ROI
• Resolve projects' higher scope issues
• Prepare reports for program directors
• Directly manage multiple onboarding / transition projects related to Operations processes in the Securities Services domain
• Ensure Risks and Issues are managed proactively and various transition deliverables are documented and signed off before go-live
• Develop strong, positive, constructive relationships with multiple senior stakeholders
• Lead matrix teams to deliver high quality results
• Ability to work in a fast paced and dynamic environment

Contributing Responsibilities

• Ensure adherence to the Transition Methodology and Outsourcing Compliance for self and team
• Contribute to building a world class Programme / Project Management discipline
• Thorough understanding of project/program management techniques and methods
• Excellent Knowledge of performance evaluation and change management principles

Technical & Behavioral Competencies

• Overall 15+ years of experience
• Highly assertive, strong orientation to statistical analysis
• Expert in Project Management
• Change Cycle Framework – Formulate, Plan, Implement, Manage Transition and sustain
• Self-starter who can work independently, displays initiative and is a problem solver
• Strong stakeholder management & negotiation skills

Specific Qualifications (if Required)

• Expert Project & Change Management skills
• Adequate knowledge on Capital Markets and Products in Securities Services

Skills Referential
Behavioural Skills: (Please select up to 4 skills)

Decision Making

Personal Impact / Ability to influence

Ability to deliver / Results driven

Resilience

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to anticipate business / strategic evolution

Ability to inspire others & generate people's commitment

Ability to manage / facilitate a meeting, seminar, committee, training…

Ability to understand, explain and support change

Education Level
Master Degree or equivalent

Experience Level

At least 15 years