Release & Change Manager

6 hours ago

Chennai, Tamil Nadu, India Virtusa Referral Program Full time


Job Description Release and Change Manager 5 to 7 Years in Hyderabad or Chennai. Role Overview We are seeking a dynamic and detail oriented professional to manage end to end release, incident, and change management processes for enterprise applications and platforms. The ideal candidate will have hands on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools. Key Responsibilities are Release Management. Plan, schedule, and coordinate software releases across multiple environments. Collaborate with development, QA, and operations teams to ensure smooth deployments. Maintain release calendar and ensure alignment with business priorities. Conduct release readiness reviews and post release retrospectives. Incident Management Act as the first point of contact for major incidents. Drive incident resolution through coordination with technical teams. Ensure timely communication to stakeholders during outages or service disruptions.Maintain incident logs and contribute to root cause analysis. Change Management Review and approve change requests in alignment with change control policies. Conduct impact assessments and risk evaluations. Facilitate Change Advisory Board CAB meetings. Ensure proper documentation and rollback plans are in place. Monitoring and Observability Work with monitoring tools e.g., Splunk, Dynatrace, AppDynamics, Prometheus, Grafana.Set up alerts and dashboards for proactive issue detection. Analyze logs and metrics to identify performance bottlenecks. Required Skills 5 to 7 years of experience in Release, Incident, or Change Management.Strong understanding of ITIL framework.Experience with CICD pipelines and DevOps practices.Familiarity with monitoring tools and observability platforms.Excellent communication and stakeholder management skills.Ability to work in a fastpaced, Cross functional environment.Should work in 24 bar 7 environment.ITIL Foundation Certification.Experience in cloud environments AWS, Azure, GCP.Exposure to ServiceNow or similar ITSM platforms.

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