Release & Change Manager

2 days ago

Chennai, Tamil Nadu, India Virtusa Full time

Job Description Release and Change Manager 5 to 7 Years in Hyderabad or Chennai. Role Overview We are seeking a dynamic and detail oriented professional to manage end to end release, incident, and change management processes for enterprise applications and platforms. The ideal candidate will have hands on experience in ITIL practices, strong coordination skills, and a working knowledge of monitoring and observability tools. Key Responsibilities are Release Management. Plan, schedule, and coordinate software releases across multiple environments. Collaborate with development, QA, and operations teams to ensure smooth deployments. Maintain release calendar and ensure alignment with business priorities. Conduct release readiness reviews and post release retrospectives. Incident Management Act as the first point of contact for major incidents. Drive incident resolution through coordination with technical teams. Ensure timely communication to stakeholders during outages or service disruptions.

Maintain incident logs and contribute to root cause analysis. Change Management Review and approve change requests in alignment with change control policies. Conduct impact assessments and risk evaluations. Facilitate Change Advisory Board CAB meetings. Ensure proper documentation and rollback plans are in place. Monitoring and Observability Work with monitoring tools e.g., Splunk, Dynatrace, AppDynamics, Prometheus, Grafana.Set up alerts and dashboards for proactive issue detection. Analyze logs and metrics to identify performance bottlenecks. Required Skills 5 to 7 years of experience in Release, Incident, or Change Management.Strong understanding of ITIL framework.Experience with CICD pipelines and DevOps practices.Familiarity with monitoring tools and observability platforms.Excellent communication and stakeholder management skills.Ability to work in a fastpaced, Cross functional environment.Should work in 24 bar 7 environment.ITIL Foundation Certification.Experience in cloud environments AWS, Azure, GCP.Exposure to ServiceNow or similar ITSM platforms.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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