Customer Service Executive

1 day ago

Hyderabad, Telangana, India Abhaya Technologies Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Abhaya Technologies is a dynamic technology solutions provider, specializing in delivering comprehensive business development strategies and cutting-edge solutions globally. We offer tailored solutions to clients from various industries, driving efficiency and growth. Our services range from consulting and strategy development to implementation and ongoing support. We focus on exceeding client expectations by leveraging the latest technologies and industry best practices. Whether you're a small startup or a large enterprise, Abhaya Technologies is dedicated to supporting your vision and helping you achieve long-term business success.

Job Overview

Location:

Sainikpuri, Hyderabad, India 

Industry:

Travel & Auto Services – UK  

Employment Type:

Full-time 

Working Hours

–
09:30pm-5:30am (Rotational) & 5:30am-12:30pm (Rotational)

We are seeking a
Customer Service Executive
to manage and respond to customer interactions via
WhatsApp, social media platforms, online chat systems, and phone calls
. This role involves engaging with leads, answering queries, and ensuring timely, professional communication to drive customer satisfaction and business growth.

Key Responsibilities

  • Respond promptly to customer inquiries via WhatsApp, Facebook, Instagram, Google My Business, and other lead generation platforms.
  • Answer inbound phone calls and make outbound calls to follow up with leads.
  • Engage with comments, direct messages, chats, and calls to convert leads into bookings.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Understand client service offerings to provide accurate information.
  • Record customer queries, call logs, and interaction details in the CRM or designated systems.
  • Follow communication guidelines, scripts, and call-handling protocols provided by the company.
  • Escalate complex or urgent issues to the appropriate department or supervisor.

Requirements

  • Education:
    Minimum graduate or equivalent qualification.
  • Experience:
    Min-2 years in customer service, preferably in call handling and chat-based communication.
  • Skills:
  • Strong written and verbal English communication skills.
  • Good telephone etiquette and listening skills.
  • Familiarity with WhatsApp Business, Facebook, Instagram, Google Business tools.
  • Ability to multitask and manage multiple chats, leads, and calls simultaneously.
  • Good problem-solving and conflict-resolution skills.
  • Good typing speed.

Preferred Qualifications

  • Experience in transportation, ride-hailing, or auto services industry.
  • Knowledge of lead nurturing and customer relationship management.
  • Ability to analyze client needs and offer appropriate, customized solutions
  • Strong organizational skills and the ability to manage multiple priorities effectively

What We Offer

  • Competitive salary package.
  • Friendly and supportive work environment.
  • Professional growth opportunities in digital customer engagement.
  • Training in tools, call handling, and processes.

Work Schedule

  • Full-time, office-based role in Sainikpuri, Hyderabad.
  • Flexible shifts as per business requirements.

How to Apply:

Send your CV to 𝗮𝗯𝗵𝗮𝘆𝗮..𝗰𝗼𝗺 or call

to apply.

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