
Collections Head- Business Loan
24 hours ago
About the Company: We are seeking an experienced Collections Head/ Manager to lead and
streamline our collection efforts across various geographies.
Key Responsibilities:
Strategy & Planning:
o Develop and implement collection strategies for unsecured loan portfolios to
maximize recovery and minimize delinquency.
o Analyze delinquency trends and develop proactive action plans.
Portfolio Management:
o Monitor day-to-day collections across early bucket (0-30 DPD), mid-bucket
(31-90 DPD), and hard bucket (90+ DPD) accounts.
o Ensure timely follow-up and resolution on delinquent accounts.
Technology & Reporting:
o Work closely with the tech and data teams to leverage automation, dialers, and
CRM tools.
o Generate and analyze collection reports, MIS, and dashboards for
management.
Compliance & Risk Mitigation:
o Ensure all collections activities are in strict compliance with RBI guidelines
and company policies.
o Handle sensitive and high-risk accounts with confidentiality and
professionalism.
o Address customer grievances and resolve disputes in a timely and ethical
manner.
Qualifications & Experience:
Bachelor's degree (MBA/PGDM in Finance or Operations preferred)
10+ years of experience in collections in unsecured lending
(personal loans, business loans, working capital loans, etc.)
Strong knowledge of collection tools, techniques, and legal procedures
Experience in managing teams and external collection agencies
Familiarity with NBFC operations and regulatory requirements
Key Skills:
Strong analytical and decision-making skills
Excellent communication and negotiation abilities
Proficiency in MS Excel, MIS tools, and collection CRMs
Ability to handle pressure and meet recovery targets
Knowledge of skip tracing, field collections, and recovery litigation is a plus
Job Type: Full-time
Pay: ₹50, ₹80,000.00 per month
Application Question(s):
- Do you have own vehicle for travelling?
Experience:
- unsecured loan collections: 5 years (Preferred)
Willingness to travel:
- 75% (Preferred)
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