IT Support Analyst

2 days ago

Bengaluru, Karnataka, India Eurofins Full time ₹ 80,000 - ₹ 1,20,000 per year

Role Objective:

We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency.

Key Responsibilities:

  • Provide 1st and 2nd line technical support for LIMS application.
  • Design, write, and debug VB (Visual Basic) scripts to automate workflows, customize user interfaces, and enhance functionality within the LIMS platform.
  • Develop and maintain VB scripts for laboratory instruments related calculations
  • Develop and maintain VB scripts for automation of routine tasks.
  • Maintain documentation of issues, solutions, and procedures.
  • Collaborate with other IT teams to escalate and resolve complex problems.
  • Ensure compliance with IT policies and data security standards.

Required Skills & Qualifications:

  • Minimum 2 years of experience in IT support or helpdesk roles.
  • Proficiency in VBScript for automation and task scheduling.
  • Strong knowledge of Windows environments and networking fundamentals.
  • Experience in writing SQL queries.
  • Familiarity with ITIL practices and ticketing systems.
  • Excellent problem-solving and communication skills.
  • Ability to work independently and manage multiple tasks.
  • Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

Qualifications

Bachelors degree in Computer Science, Information Technology, or related field (or equivalent experience).

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