Agency Manager-Collections Vehicle Finance

4 days ago

Ahmedabad Anand Chowk, India Ujjivan Small Finance Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Business/ Financials (Only Relevant roles)

Planning & Strategy

oResponsible of handling entire collection agencies operation

oOnboarding of new agencies as per area portfolio in delinquency

oPlanning of allocation and proper distribution of portfolio with strong execution

oEnsure the recovery targets are met across all buckets.

oDriving collections of interest, bounce charges & other charges

oMaintaining of account wise strong feedback mechanism

oDrive collection strategy as per the portfolio and area understanding.

oDriving settlements & repossession of vehicles as per targets.

Budgeting

oTo work on increasing the productivity

oNeed to work on cost to recovery ratio and ensure cost low at anytime

Manpower Planning & Sales Planning

oProper manpower planning as per portfolio in the given area

oPlan agency/team wise targets to achieve the monthly targets

Core Function Areas of Responsibility(AORs)

oEnsure proper allocation for agency teams and drive for productivity

oEnsure regular field visits along with the agency teams for better control

oProvide all necessary legal action support to agency to perform better

oEnsure collection software utilization if any at the fullest extent

Customer (Both Internal & External)

Customer centric AORs

oRegular contacts with customers on daily basis and also ensure skip tracing for prevention of loss

oEnsure and maintain fair collection practice from agency staffs

Stakeholders interactions

oCoordination with IT, Business, credit, vigilance, operations and collection back end teams

Internal Process

Compliance to SLA/Policies/Processes

oResponsible and adhere to onboarding process as defined by the company

oPeriodic agency review and submit the report to seniors

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