Data Analysis Manager

4 days ago

Delhi, Delhi, India Aplus Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Industry: BPO

Location: Remote

Job Summary

Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven
Six Sigma Black Belt / Data Analyst Manager
to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations.

Main Responsibilities:

  • Lead and drive
    continuous improvement projects
    across BPO back-office operations using
    Six Sigma and Lean methodologies.
  • Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance.
  • Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions.
  • Define, measure, and monitor KPIs to ensure operational excellence.
  • Partner with cross-functional teams to identify opportunities for automation and process standardization.
  • Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams.
  • Prepare reports, dashboards, and presentations for senior management on project progress and outcomes.
  • Ensure compliance with quality, risk, and governance frameworks within BPO operations.

Main Requirements:

  • 8-12 years of relevant experience in
    BPO operations, process improvement, or data analytics
    .
  • Experience in
    handling global stakeholders
    and managing cross-border projects.
  • Exposure to
    automation tools and AI/ML applications
    in process improvement.
  • Proven track record of delivering
    measurable cost savings, efficiency gains, and customer satisfaction improvements
    .

Qualifications & Skills

  • Certified
    Six Sigma Black Belt
    (mandatory).
  • Proven experience in
    data analysis, process re-engineering, and operational excellence
    within BPO back-office environments.
  • Strong
    analytical and problem-solving skills
    , with expertise in statistical analysis.
  • Advanced proficiency in
    Excel, PowerPoint, and data visualization tools
    .
  • Excellent
    communication and stakeholder management
    skills.
  • Ability to
    influence and drive change
    across diverse teams and functions.Strong knowledge of
    BPO industry metrics
    (AHT, SLA, FTR, Quality scores, etc.).

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