Data Analysis Manager

2 weeks ago

Delhi, Delhi, India Aplus Consulting Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Industry: BPO

Location: Remote

Job Summary

Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven
Six Sigma Black Belt / Data Analyst Manager
to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations.

Main Responsibilities:

  • Lead and drive
    continuous improvement projects
    across BPO back-office operations using
    Six Sigma and Lean methodologies.
  • Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance.
  • Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions.
  • Define, measure, and monitor KPIs to ensure operational excellence.
  • Partner with cross-functional teams to identify opportunities for automation and process standardization.
  • Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams.
  • Prepare reports, dashboards, and presentations for senior management on project progress and outcomes.
  • Ensure compliance with quality, risk, and governance frameworks within BPO operations.

Main Requirements:

  • 8-12 years of relevant experience in
    BPO operations, process improvement, or data analytics
    .
  • Experience in
    handling global stakeholders
    and managing cross-border projects.
  • Exposure to
    automation tools and AI/ML applications
    in process improvement.
  • Proven track record of delivering
    measurable cost savings, efficiency gains, and customer satisfaction improvements
    .

Qualifications & Skills

  • Certified
    Six Sigma Black Belt
    (mandatory).
  • Proven experience in
    data analysis, process re-engineering, and operational excellence
    within BPO back-office environments.
  • Strong
    analytical and problem-solving skills
    , with expertise in statistical analysis.
  • Advanced proficiency in
    Excel, PowerPoint, and data visualization tools
    .
  • Excellent
    communication and stakeholder management
    skills.
  • Ability to
    influence and drive change
    across diverse teams and functions.Strong knowledge of
    BPO industry metrics
    (AHT, SLA, FTR, Quality scores, etc.).

  • Data Scientist

    6 days ago

    New Delhi, Delhi, India, Delhi Tatras Data Full time

    JD- DATA SCIENTISTWork experience - For Juniors- 0-2 years, For Associates- 2-4 yearsQualification - Master’s/Bachelor’s in Computer science/Data science/Mathematics/Statisticsor related disciplines.Job Brief:In this role, you should be highly analytical with a knack for analysis, math and statistics.Critical thinking and problem solving skills are...

  • Financial Planning and Analysis Manager

    5 days ago

    Delhi, Delhi, India Dhampur Bio Organics Ltd. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    This position entails evaluating and strategizing the financial performance of an organization to facilitate informed decision-making. Collaborating closely with departments such as finance, accounting, and operations, professionals in this role offer insights into the company's financial well-being, actively contributing to the pursuit of business expansion...

  • Team Leadership

    2 weeks ago

    Delhi, Delhi, India Tax Manager Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Responsibilities: Drive the team to achieve and exceed monthly loan sales targets. Recruit, mentor, and lead a high-performing sales team. Foster strong relationships with customers, understanding their financial needs. Identify new business opportunities through market research and networking. Monitor team performance and implement strategies for...

  • Financial Planning and Analysis Manager

    2 weeks ago

    Delhi, Delhi, India Bahubali eRickshaw Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewWe are looking for an experiencedFP&A Managerwho will play a key role in driving financial planning, analysis, and MIS reporting for the organization. This is a strategic finance role that combines strong analytical capabilities with the ability to partner with business leaders.Key ResponsibilitiesLead the design and implementation of an MIS...

  • ICT Expert/ Data Analysis Expert

    2 weeks ago

    Delhi, Delhi, India National Institute for Smart Government (NISG) Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    ICT Expert /Data Analysis :-Common functions:i. To assist the Network Planning Group (NPG) on the matters related to PM Gati Shakti and National Logistics Policy (NLP).ii. To provide expertise for integration of interconnected multimodal network transport and infrastructure for efficient movement of people, Goods and services.iii Assist in improving decision...

  • Real Estate Lease and Data Administrator

    2 weeks ago

    Delhi, Delhi, India Tech Data APAC Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Purpose:We are seeking a detail-oriented, analytical and organized Real Estate Lease and Data Administrator to join our global corporate real estate team. The role will combine lease administration with data analysis and financial verification, ensuring efficient portfolio management and informed decision-making. You will be responsible for managing and...

  • Manager - Manager - Economist – Data & Insights

    2 weeks ago

    Delhi, Delhi, India Development Alternatives Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About Development Alternatives (DA) Development Alternatives (DA), the world's first social enterprise dedicated to sustainable development, has worked for over 40 years to create green, inclusive livelihoods at scale. Our mission is to enable 1 million sustainable livelihoods by 2030, focusing on entrepreneurship-led job creation, women's economic...

  • Manager - Manager - Economist – Data & Insights

    2 weeks ago

    Delhi, Delhi, India Development Alternatives Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    (Required Exp.)5 - 8 Years(Job Location)Delhi(Job Code)SED_2338Name of OrganisationDevelopment AlternativesPositionManagerQualificationPost GraduationDomainSustainable Enterprise DomainLocationDelhiNo. of Positions1Experience5 - 8 YearsJob TypeRegularJob descriptionAbout Development Alternatives (DA) Development Alternatives (DA), the world's first social...

  • Cloud Managed Services Engineer

    2 weeks ago

    Delhi, Delhi, India NTT DATA, Inc. Full time ₹ 2,50,000 - ₹ 6,00,000 per year

    Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAAs a Cloud...

  • Data Management Executive

    4 days ago

    Delhi, Delhi, India bmi cables Full time ₹ 4,20,000 - ₹ 5,40,000 per year

    BMI Cables is looking for an experienced Data Management Executive to handle and optimize data processes. The role involves managing large sets of data, automating workflows, and ensuring smooth functioning of data systems to support business operations.Key Responsibilities:Develop and manage automated workflows using App ScriptCreate, maintain, and optimize...