Data Analyst Manager

5 days ago

Delhi, Delhi, India Aplus Careers Full time ₹ 12,00,000 - ₹ 36,00,000 per year


Industry: BPO

Location: India, Remote 

Job Summary

Our client is a leading BPO organization specializing in back-office operations. They are seeking a results-driven Six Sigma Black Belt / Data Analyst Manager to lead process improvement initiatives, drive operational excellence, and support data-driven decision-making across their BPO back-office operations.

Main Responsibilities:

  • Lead and drive continuous improvement projects across BPO back-office operations using Six Sigma and Lean methodologies.
  • Analyze business processes, identify inefficiencies, and recommend data-driven solutions to optimize performance.
  • Conduct root cause analysis (RCA) for operational issues and implement corrective and preventive actions.
  • Define, measure, and monitor KPIs to ensure operational excellence.
  • Partner with cross-functional teams to identify opportunities for automation and process standardization.
  • Facilitate workshops, training, and mentoring to foster a Six Sigma culture across teams.
  • Prepare reports, dashboards, and presentations for senior management on project progress and outcomes.
  • Ensure compliance with quality, risk, and governance frameworks within BPO operations.

Main Requirements:

  • 8-12 years of relevant experience in BPO operations, process improvement, or data analytics.
  • Experience in handling global stakeholders and managing cross-border projects.
  • Exposure to automation tools and AI/ML applications in process improvement.
  • Proven track record of delivering measurable cost savings, efficiency gains, and customer satisfaction improvements.

Qualifications & Skills

  • Certified Six Sigma Black Belt (mandatory).
  • Proven experience in data analysis, process re-engineering, and operational excellence within BPO back-office environments.
  • Strong analytical and problem-solving skills, with expertise in statistical analysis.
  • Advanced proficiency in Excel, PowerPoint, and data visualization tools.
  • Excellent communication and stakeholder management skills.
  • Ability to influence and drive change across diverse teams and functions.Strong knowledge of BPO industry metrics (AHT, SLA, FTR, Quality scores, etc.).

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