International Customer support voice process
2 days ago
Key Responsibilities
Handle customer queries and concerns via inbound/outbound voice calls.
Provide product/service information and resolve customer issues efficiently.
Follow communication guidelines, scripts, and process workflows.
Maintain professionalism, empathy, and clarity in every interaction.
Document customer interactions accurately in the system.
Meet performance metrics including quality, CSAT, AHT, and adherence.
Escalate complex issues to the relevant department when required.
Ensure compliance with company policies and data security guidelines.
Required Skills
Excellent verbal communication skills in English.
Strong listening, comprehension, and problem-solving abilities.
Ability to work in a fast-paced environment and handle pressure.
Good customer handling skills with a positive and professional attitude.
Basic computer knowledge and ability to navigate multiple systems.
Eligibility Criteria
Minimum qualification: 12th Pass / Diploma / Graduate.
Prior experience in international voice process is an added advantage.
Willingness to work in night shifts (US shifts).
Immediate joiners preferred.
Benefits
Attractive salary with performance-based incentives.
Night shift allowance.
Two-way cab facility.
Paid training with certification.
Growth opportunities within the organization.
Fun and inclusive work environment.
Contact No :Gayathri HR
Code - 152
WhatsApp No
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