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Customer Relations Executive
2 weeks ago
Qualification: UG / Graduate
Experience: 1+ Years
Salary: up to INR 28,000/-
Job Location: Noida Sec. 07
Industry: Clinics / Hearing Aids
Interview Mode: Face-to-Face
Job Description:
Consult customers via telephone throughout every step of the process.
Develop individual solutions based on the requirements of the customer.
Act as the middleman between the customer and the company.
Provide knowledge and in-depth advice for hearing loss and hearing aids
Communicate with customers to address inquiries, concerns, and feedback.
Resolve customer issues promptly and effectively.
Responsible for converting leads to sales.
After the sale is closed, follow up to ensure the customer is satisfied with the purchase.
Ensure high customer satisfaction and retention.
Collaborate with internal teams to improve customer service strategies.
Maintain accurate records of customer interactions and transactions.
Excellent communication and interpersonal skills(English + Hindi).
Previous experience in customer service is a plus.
Strong problem-solving abilities and attention to detail.
Must have Prior experience in the Outbound Telesales Process.
Immediate - 15-day joiners will be preferred.
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