Business Operations Manager

Qualifications

• Strong organizational and project management skills with proven ability to oversee complex regional operations.
• Experience leading and mentoring matrixed teams/resources in a global, cross-cultural environment.
• Demonstrated success in scaling training programs and "train-the-trainer" models.
• Excellent written and verbal communication skills, with experience developing communications and driving change initiatives.
• Ability to balance strategic planning with hands-on execution.
• Travel within India ~10-15%

Benefits

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement

World Wide Technology is an Equal Opportunity Employer.

Requirements:

Job Title: Business Operations Manager

Location: Remote, India

For 35 years, WWT has been helping the world's biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don't just sell hardware—we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work… so we must be doing something right.

About the role:

The SC&E Business Operations Manager, India plays a critical role in driving organizational effectiveness, culture, and performance for the SC&E organization in the region. This role assumes responsibility for managing and executing regional initiatives while ensuring alignment with global priorities. The manager will serve as a key representative of the SC&E business in region.

As the team grows, this role will also act as a mentor and coach for matrixed resources across the organization, helping to build capability, consistency, and scalability. The role requires a strong balance of strategic oversight, project management, and on-the-ground execution to ensure success.

Roles and Responsibilities:

• Regional Leadership & Representation
• Serve as a SC&E representative in the India region, presenting in key meetings to represent the business.
• Partner with global and regional stakeholders to ensure alignment of global activities with broader business priorities.

• Act as a mentor/coach to matrixed resources across the team to support capability-building and long-term talent development.

• Operations & Event Support

• Plan and execute training sessions and regional meetings, including scheduling, booking venues, managing invitations, coordinating catering, and overseeing social activities.
• Provide onsite support during events to ensure seamless delivery.

• Serve as the point of contact for logistical and operational needs for SC&E in the APAC region.

• Training & Development

• Identify regional training needs and scale programs across India by introducing new learning opportunities and driving "train-the-trainer" initiatives.
• Partner with global L&D teams to ensure consistency and quality of training delivery.

• Track participation and effectiveness to inform continuous improvement.

• Culture & Engagement (Great Place to Work)

• Collaborate with cross-functional teams to design and activate cultural and engagement initiatives that strengthen employee experience and support Great Place to Work (GPTW) goals.

• Champion best practices for inclusion, recognition, and team connectivity across APAC.

• Change Management & Communications

• Support organizational change management activities, including communications, stakeholder engagement, and creation of training materials for initiatives impacting the APAC region.
• Collaborate with cross-functional teams to design and implement process improvements and innovative initiatives.
• Develop and deliver clear, engaging regional communications to promote training programs, cultural initiatives, and key business updates.
• Ensure alignment with global messaging and branding standards.