Call Center Executive

17 hours ago

Ahmedabad, Gujarat, India RK Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Shift: Night Shift (USA Timings as per IST)

Qualification: Graduate (Preferred)

Experience: 1 year or more.

Job Overview:

PLEASE NOTE IT WILL BE NIGHT SHIFT.

ONLY THE CANDIDATES WHO ARE FLUENT IN ENGLISH AND HAS AN AMERICAN ACCENT WILL BE CONSIDERED. Voice process experience preferred.

  • We are seeking a highly motivated and dedicated Call Center Executive to join our team. The ideal candidate must possess excellent communication skills in English, have an American accent/US accent, a be tech-savvy, and demonstrate a strong commitment to punctuality and attendance. This role requires the individual to handle inbound and outbound communication effectively via calls, emails, and live chat.
  • Preference will be given to candidates who have an American/US accent and has experience working for a USA based voice process.

Key Responsibilities:

  • Handle customer inquiries efficiently through calls, emails, and live chat.
  • Provide prompt and professional responses to customer concerns and issues.
  • Maintain clear and fluent communication in English at all times.
  • Attend internal meetings with the camera ON to ensure effective communication and participation.
  • Demonstrate technical proficiency to navigate various software platforms and troubleshoot basic technical issues.
  • Accurately document customer interactions and update records in the company's CRM system.
  • Follow company protocols and maintain confidentiality when handling sensitive information.

Requirements:

  • Fluent in English (both verbal and written communication is mandatory). US/American accent.
  • Comfortable working night shifts in alignment with USA timings.
  • Proficient in using computers, communication tools, and customer support software.
  • Willingness to engage in video calls during internal meetings with the camera ON.
  • Strong multitasking skills with the ability to prioritize tasks effectively.
  • A high degree of punctuality and regular attendance is essential.
  • Graduation is preferred, though candidates with exceptional communication skills and relevant experience will be considered.

What We Offer:

  • Competitive salary with attendance bonus and incentives.
  • Comprehensive training and development programs.
  • A dynamic and supportive work environment.
  • Opportunities for career growth and advancement.

If you are an enthusiastic professional with excellent communication skills and a proactive attitude, we encourage you to apply and become a part of our growing team.

Role: Customer Support Associate/Call center executive

Industry Type: Analytics / KPO / BPO / Research

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success/Customer support

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