ManagerUnit Manager – Dialer Operations

1 week ago


Pune, Maharashtra, India TALENT PRO Full time US$ 6,00,000 - US$ 30,00,000 per year

**Job location pune onsiteExperience 2-15 yearsStrong dialer manager profileMandatory (Experience 1):Must have 5+ years of core dialer operations experience with major dialer systems — Genesys, Avaya, Aspect, AmeyoMandatory (Experience 2):Must have handled outbound volumes >150 agentsMandatory (Experience 3): Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.Mandatory (Technical 4): Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etcMandatory (Functional Requirement): Must be able to work with Ops and lead daily dialer execution independentlyPreferredPreferred (Company Type): BPOs with large outbound functions, NBFCs, Banks, Fintech telecalling teamPreferred (Tools / Tech): Advanced Excel, Basic SQL (optional), Experience with dashboarding tools**



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