Dialer Operations Executive
1 week ago
Dialer Operation – DMS Process (GB02A / GB02B) || 2–5 yrs || Pune || 5 Days || Max NP 30 Days || Mandatory: Dialer Ops + Campaign Mgmt
Hiring for a leading NBFC (Non-Banking Financial Company)
Pune, Maharashtra
Experience: 2–5 years
Working Days: 5 Days
We are seeking a skilled Dialer Operations professional (DMS Process) with hands-on experience in outbound dialer systems and campaign execution.
Mandatory Experience
- 2+ years of core dialer operations experience on systems like Genesys / Avaya / Aspect / Ameyo
- Experience in outbound campaign creation, list upload, pacing changes, real-time monitoring
- Strong understanding of routing, pacing optimization, retry logic, ANI strategy, contact strategy, compliance norms
Good to Have
Experience in BPOs, NBFCs, Banks, and Fintech outbound functions
Advanced Excel, basic SQL, dashboard/monitoring tools
What you will work on
- Daily dialer setup, list upload, pacing, retry logic
- Real-time monitoring & optimisation-time monitoring & optimization
- Data validation & campaign hygiene
- Coordination with Ops, WFM & IT
- Compliance & governance adherence
Before applying, ensure you have experience in:
- Predictive / Preview / Progressive dialing
- Outbound dialer volumes
- Mention exact dialers worked on
- Confirm if okay with WFH on 1st & 4th Saturday
Job Type: Full-time
Pay: ₹33, ₹41,000.00 per month
Experience:
- dialer operations: 2 years (Required)
Work Location: In person
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