Senior Dialer Manager

Role & ResponsibilitiesThe Senior Dialer Manager serves as the strategic lead for dialer governance, portfolio optimization, and execution excellence across the entire DMS (Delinquency Management Services) landscape. The role is accountable for designing enterprise-wide dialer strategies, ensuring regulatory alignment, driving advanced analytics, and...

Role & ResponsibilitiesThe Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical...

Role & ResponsibilitiesThe Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical...

Role & ResponsibilitiesThe Dialer Manager (Level 1) is responsible for the end-to-end execution of daily dialer operations for the DMS portfolio. The role involves campaign setup, data loading, real-time monitoring, performance optimization, and adherence to compliance guidelines. The Dialer Manager plays a critical support role for collections teams by...

Preferred Skillset-Must have 5+ years of core dialer operations experience with major dialer systems — Genesys, Avaya, Aspect, AmeyoMust have handled outbound volumes >150 agentsMust have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.Must understand routing/pacing optimization, retry logic, call...

Job Responsibilities:Strategic Planning:Develop and implement a comprehensive strategic plan for the unsecured loan business, aligned with the overall objectives of the organization.Sales Team Management:Lead and motivate the sales team to achieve targets and revenue goals.Provide guidance and support to improve sales techniques and strategies.Monitor sales...

Role Name: L1 Voice SupportQualification: Degree or Diploma in Computers/Networking. Good knowledge of dialer managementLocation: NashikEligibility: Should have a minimum of 2 years of experience in dialer managementResponsibilities:Ø Managing Dialer operationsØ Providing L1 Voice supportØ Real Time PRI MonitoringØ Agent ID Creation/DeletionØ Creating...

Job PurposeThis position is open with Bajaj Finance ltd.Culture Anchor:Work Hard - Consistently puts in effort. plans and tracks daily progress to achieve targetsExecute with Rigor - Takes responsibility for meeting targets with focus and effortOwn It - Maintains honesty and fairness in all interactions in line with organizations policiesAct with...

DescriptionDrive Business & generate lead for the D2C Channel through Performance marketing campaign on the relevant platforms including Search, Display, YTMax, Affiliate, Social networks.Improve lead quality through conversion rate, manage cost per lead (CPL), Campaign Budget Allocation etc.Manage Website & Mobile App Traffic through Google Analytics...

Key Responsibilities: Tele-Sales Team Management Manage and lead a team of 15–20 outbound tele-sales executives Ensure daily performance targets (logins, calls, conversions) are met and exceeded Conduct regular team huddles, feedback sessions, and performance reviews Operational Metrics Ownership : Monitor and drive KPIs including: Attrition, Shrinkage,...