Digital Operations Manager

About EPIC

At EPIC, we don't just manage businesses—we empower visionaries to scale with heart, innovation, and excellence. From tech infrastructure and digital operations to bold creative content, we're the digital backbone behind today's most impactful thought leaders—coaches, authors, consultants, and educators.

We're not your typical agency. We act as the COO of digital ecosystems, allowing clients to stay in their genius zone while we flawlessly manage the rest.

Think Bigger. Go With EPIC.

Role Overview

The Business Manager at EPIC plays a pivotal role in driving operational excellence, client satisfaction, and scalable growth. This person is the bridge between visionary strategy and daily execution, ensuring that both internal teams and client projects stay on track, aligned, and thriving.

If you love building systems, streamlining operations, empowering teams, and making clients feel deeply supported—you're our kind of leader.

Key Responsibilities

Client & Project Management

• Serve as the primary point of contact for a set of high-value clients.
• Lead onboarding, timelines, delivery milestones, and feedback cycles.
• Ensure NPS 90+ standards by building strong, trust-driven relationships.
• Proactively manage scope, address concerns, and keep clients informed and delighted.

Team Coordination & Leadership

• Collaborate with design, tech, video, and operations teams to execute on deliverables.
• Lead internal sync-ups to track progress, identify blockers, and maintain momentum.
• Uphold a "Play as a Pack" culture by supporting cross-functional collaboration.

Business Operations & Growth

• Identify opportunities to improve workflows and client results using automation and process tools like Airtable, ClickUp, etc.
• Analyze performance reports to recommend upsells, retainer renewals, or added services.
• Support in documenting and implementing SOPs across service verticals.

Strategic Support

• Assist in creating client-specific roadmaps for scale, aligned with EPIC's capabilities.
• Contribute to quarterly OKRs by tracking progress across key business goals.
• Support leadership in data-backed decision-making and quarterly reviews.

What You Bring to the Table

• 3+ years of experience in online business management, project management, or operations (preferably agency-side or client-facing).
• Deep understanding of digital ecosystems—email systems, funnel flows, automation, and online platforms.
• Familiarity with Airtable, Google Workspace, Slack, project management tools, and CRM platforms (like GoHighLevel, Kajabi, ActiveCampaign).
• Excellent communication and stakeholder management skills.
• Detail-oriented mindset with the ability to zoom out for strategy and zoom in for execution.
• Strong ownership attitude and bias for action.

Who You Are (EPIC Fit)

• Bold Thinker: You're not afraid to suggest better ways to do things.
• Heart-Led Leader: You care deeply—about people, projects, and progress.
• System-Minded: You're obsessed with simplifying chaos through structure.
• Collaborative by Nature: You believe great work happens in packs, not silos.
• Growth-Oriented: You love learning and evolving with every challenge.

KPIs You'll Own

• Client Retention & Satisfaction (NPS 90+)
• On-time Delivery (95% projects delivered early)
• SOP Completion & Adoption
• Team Task Coordination and Progress Tracking
• Revenue Expansion from Existing Clients

Perks of Being EPIC

• Work with global thought leaders and mission-driven brands
• High-ownership, no-micromanagement culture
• Access to events, masterminds, and global communities
• A creative, heart-led team that celebrates wins and learns fast

Ready to Join the EPIC Journey?

We're scaling fast—and we're doing it with bold humanity.

Send your resume and a short note on why you're EPIC-ready to

Subject Line: Business Manager – EPIC Application