Service Manager

3 days ago


Mangalore, Karnataka, India Canara Goods Transport fleet Owners & Transport Contractors Full time

Key Responsibilities

A. Service Operations Management

  • Plan, organize, and monitor end-to-end workshop operations for four-wheelers.
  • Ensure timely service delivery while maintaining quality and safety standards.
  • Implement Renault SOPs, processes, and service campaigns effectively.

B. Team Leadership & Workforce Management

  • Lead, mentor, and supervise service advisors, technicians, and support staff.
  • Conduct daily toolbox meetings and monthly performance reviews.
  • Identify training needs and coordinate technical and soft-skill training.

C. Customer Experience & Retention

  • Handle escalated customer complaints professionally and ensure resolution.
  • Maintain high CSI (Customer Satisfaction Index) scores.
  • Promote repeat service business and customer loyalty programs.

D. Financial & Business Control

  • Prepare service budgets, control expenses, and improve department profitability.
  • Monitor labor productivity, spare parts usage, and warranty claims.
  • Analyze MIS reports and take corrective actions where required.

E. Compliance & Quality Control

  • Ensure adherence to safety, statutory, and audit requirements.
  • Maintain workshop discipline, cleanliness, and tool/equipment readiness.
  • Coordinate with Renault regional service teams during audits.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person


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