Training Manager

2 days ago

Mangalore, Karnataka, India The Ocean Pearl Hotels Private Limited, Mangalore Full time

Job Description

Position: Training Manager

Department: Learning & Development / Operations

Location: Ocean Pearl Hotels Private Limited, Mangalore

Reporting To: Country Head / Corporate L&D

Job Purpose

The Training Manager is responsible for planning, implementing, and monitoring training and development programs across hotel operations, with a strong focus on Food & Beverage Service. The role requires hands-on involvement on the shop floor, ensuring service standards, SOPs, and guest experience are consistently delivered through practical, on-the-job training.

Key Roles & Responsibilities

  • Design, plan, and execute training programs for F&B Service staff, including stewards, captains, supervisors, and trainees.
  • Conduct shop-floor training, live demonstrations, role plays, and service audits during actual operations.
  • Ensure adherence to brand standards, SOPs, service sequences, and guest handling protocols across all outlets.
  • Train staff on service etiquette, upselling techniques, menu knowledge, wine & beverage service, and guest engagement.
  • Coordinate induction and orientation programs for new joiners across departments, with special focus on F&B.
  • Identify training needs through performance gaps, guest feedback, audits, and departmental inputs.
  • Maintain training calendars, attendance records, training reports, and skill matrices.
  • Support statutory and mandatory trainings such as food safety, hygiene, POSH awareness, fire & safety, and operational compliance.
  • Work closely with department heads to align training initiatives with operational goals and service excellence.
  • Coach and mentor team members, helping build internal trainers and future leaders.
  • Assist in evaluating training effectiveness through assessments, observations, and performance improvements.

Desired Candidate Profile

  • Graduate or Diploma in Hotel Management / Hospitality Management.
  • Strong background in Food & Beverage Service (minimum 58 years operational experience preferred).
  • Prior experience in training, coaching, or supervisory roles will be an added advantage.
  • Comfortable working on the shop floor during live service hours.
  • Kannada speaking ability is an added advantage.
  • Excellent communication, presentation, and interpersonal skills.
  • Passion for people development, service quality, and hospitality excellence.
  • Proficient in basic MS Office and training documentation.

Key Competencies

  • Hands-on training approach
  • Service excellence mindset
  • Leadership and coaching skills
  • Attention to detail
  • Operational knowledge of hotel F&B service
  • Cultural and guest sensitivity

Working Conditions

  • Full-time role with flexible working hours as per operational requirements.
  • Requires presence during peak service hours for effective on-the-job training.

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