Customer support Team leader

2 weeks ago


Dighi Camp Pune Maharashtra, India Ecospring Oversys Private Limited Full time ₹ 86,000 - ₹ 7,20,000 per year

A Customer Support Team Leader oversees a team of customer support representatives, ensuring excellent customer service and support. Key responsibilities include: - *Team Management*: Supervising and guiding a team of customer support representatives, providing coaching and feedback. - *Performance Monitoring*: Tracking team performance, analyzing metrics, and identifying areas for improvement. - *Customer Issue Escalation*: Handling complex or escalated customer issues, providing solutions and resolving problems. - *Process Improvement*: Developing and implementing processes to improve customer support efficiency and effectiveness. - *Training and Development*: Providing training and development opportunities to team members, ensuring they have the skills and knowledge needed to excel. Essential skills for a Customer Support Team Leader include: - *Leadership*: Ability to lead and motivate a team, providing guidance and support. - *Communication*: Strong verbal and written communication skills, with the ability to communicate effectively with customers and team members. - *Problem-Solving*: Ability to resolve complex customer issues and develop effective solutions. - *Analytical*: Ability to analyze data and metrics, identifying trends and areas for improvement. - *Coaching*: Ability to coach and develop team members, providing feedback and guidance.

Job Types: Full-time, Fresher

Pay: ₹18, ₹44,490.87 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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