Current jobs related to Team Leader - Ghatkopar West Mumbai Maharashtra - Supportstraw Technologies Private Limited

  • Project/Team Leader

    7 days ago

    CBD Belapur, Navi Mumbai, Maharashtra, India Business Leader Full time

    Job descriptionWe are hiring Male candidates for the post of Project/Team Leader for a US based company located in CBD Belapur, Navi Mumbai.**ROLES AND RESPONSIBILITIES**Internet Researcher / Back office ExecutiveData Mining and Internet ResearchData Typing and Data Conversion workBasic computer operationsGood Knowledge on Excel and Data PastingGood...

  • Inside Sales Team Leader

    23 hours ago

    Ghatkopar West, Mumbai, Maharashtra, India MAKEO Full time

    Job Title: Inside Sales Team LeaderCompany: Toothsi & Skinnsi (MakeO)Location: Ghatkopar, MumbaiExperience Required: Minimum 2 years (Inside Sales / Telesales with team handling)Department: Sales / Customer AcquisitionAbout the RoleToothsi is looking for a dynamic and result-oriented Inside Sales Team Leader to manage and drive a team of sales executives....

  • Team Leader

    2 weeks ago

    Ghatkopar East, India Amigo Academy Full time

    Job Title: Team Leader Role : Have to handle team with the 30 Head Count Members. It will be Lead Generation process. They have to invite the Students to attain the seminar the target will be daily Minimum2-3 Walk in who will attain seminar. As a team leader you have to make sure they will achieve their target Location: Ghatkopar:- 107, Sai infotech, R.B...

  • Team Leader

    1 week ago

    Mulund West, Maharashtra, India Sandip University Full time

    Job Title: Team Leader – Telesales (Education Sector)Location: MulundDepartment: SalesReports To: Sales ManagerEmployment Type: Full-timeJob Summary:We are looking for a motivated and experienced Team Leader – Telesales from the education sector to lead, mentor, and manage a team of telesales executives. The ideal candidate will have a proven track...

  • Team Leader

    1 week ago

    Malad, Mumbai, Maharashtra, India Furms Business Solutions Private Limited Full time

    Hiring for Team Leader - Sales(BPO)*Graduation mandatory*Excellent communication skills only in English*Min 1yr of prior experience as a Team Leader on papers mandatory*Prior experience in sales/Real Estate will be an added advantage*Rotational shift with rotational week off*Immediate joining with work from office*Walkin interview*Salary between 4LPA to...

  • Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India WSP Full time

    DescriptionWSP Civil & Bridge Engineering team is seeking Team Leaders- Bridge to be part of this established and experienced team working on exciting large-scale projects. Due to recent successes the team is growing and offers excellent opportunities for the right candidates seeking new and exciting opportunities. The successful candidate will form part of...

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India ASBS & Co Full time

    Job Description Team Leader - Audit & Assurance Department Position Overview The Team Leader - Audit & Assurance will be responsible for driving end-to-end execution of audit engagements by ensuring high-quality deliverables, disciplined team performance, and proactive client communication. This role plays a pivotal leadership position in mentoring Project...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Taskus Full time

    So, what are we looking for?We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with...

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India DeSimone Consulting Engineering Full time

    Job DutiesManaging allocated projects as a Team LeaderCommunicating and sharing resources with other Team Leaders as demands for resources ebb and flowEnsuring those under your supervision perform assigned tasks effectivelyMonitoring and reporting attendance, lateness, and extended break violationReporting to SDE's Operations Manager any and all issues...

  • Team Leader

    3 weeks ago

    Mumbai, India TP Full time

    We are actively hiring for International Process (Operations - Team Leader)

Team Leader

2 weeks ago

Ghatkopar West Mumbai Maharashtra, India Supportstraw Technologies Private Limited Full time

Location: Ghatkopar West, Mumbai

Shift Timings: Any 9-hour shift between 9 AM-8 PM IST

Schedule: 6 days a week (Monday to Sunday, with 1 rotational weekly off)

Salary: ₹25,000 - ₹27,000 in-hand + Performance-Based Incentives

About Datastraw

Datastraw Technologies is a modern outsourcing agency that partners with fast-growing D2C brands and startups across the globe. We help businesses scale their sales, customer support, and backend operations by combining human expertise with AI-driven systems - enabling brands to deliver faster, smarter, and more personalized customer experiences.

At Datastraw, we're building a culture of ownership, learning, and growth - where people are encouraged to think independently and lead with impact.

About the Role

As a Team Leader - Customer Experience, you will be responsible for leading a team of 20+ agents handling various customer support and sales processes for multiple clients.

Your main goal will be to ensure that every customer interaction is handled smoothly, every target is achieved, and your team stays motivated and productive. You will play a key role in maintaining service quality, managing client communication, and supporting your team's overall performance and growth.

This role is ideal for someone who enjoys problem-solving, team management, and data-driven decision-making, and who can create a positive work environment where agents can perform their best.

Key Responsibilities

  • Lead, mentor, and manage a team of 20+ agents across multiple customer support and sales projects.
  • Monitor daily performance, quality standards, and ensure targets are consistently met as per client KPIs.
  • Conduct regular feedback sessions, training, and performance reviews to support team growth and improvement.
  • Act as the primary point of contact for client communications - managing updates, feedback, and escalations.
  • Analyze daily/weekly/monthly reports and derive actionable insights for process improvement.
  • Manage team schedules, attendance, and ensure smooth daily operations with minimal disruptions.

Requirements

  • 1-2 years of experience in leading a team in customer support, sales, or operations (preferably in a BPO, startup, or D2C environment).
  • Strong leadership, communication, and conflict-resolution skills.
  • Ability to multitask and manage multiple processes simultaneously.
  • Data-oriented mindset with proficiency in Excel/Google Sheets and CRM tools.
  • Comfortable working in rotational shifts and managing weekend rosters.

Why Join Datastraw?

  • Opportunity to work with top D2C brands and fast-growing startups.
  • Exposure to different industries and client processes.
  • Rapid career growth and leadership opportunities.
  • Competitive salary with performance-based incentives.

How to Apply

Interested candidates can share their updated resume along with a brief note explaining why they would be a great fit for the Team Leader - Customer Experience role at Datastraw Technologies.

Please email your application to with the subject line: Job Application - Team Leader (Customer Experience)

Job Types: Full-time, Permanent

Pay: ₹25, ₹27,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off

Ability to commute/relocate:

  • Ghatkopar West, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you have a personal laptop with a webcam and high-speed broadband connection?
  • Share an example of a time when you helped an underperforming agent improve. What steps did you take?
  • Describe how you ensure your team follows process SOPs and quality guidelines.
  • Which CRM or support tools have you used before?

Experience:

  • Team management: 1 year (Preferred)
  • Customer relationship management: 1 year (Preferred)

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person