Customer Service Team Leader

20 hours ago


Wagle Estate Thane Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 4,80,000 per year

We are hiring a Team Leader to manage our International Blended Process Customer Service team. The candidate will be responsible for team management, customer service performance.

Key Responsibilities:

  • Lead and manage a team of customer service representatives
  • Ensure team targets and KPIs are met consistently
  • Monitor and track individual and team performance
  • Motivate and engage team members to maintain high morale and productivity

Requirements:

  • Minimum 1 –3 years of experience in a call centre environment
  • At least 1 year of experience in a leadership/supervisory role
  • Proven experience as a Call Centre Team Leader or similar role
  • Strong English communication and interpersonal skills
  • Ability to motivate and mentor a diverse team
  • Excellent organizational and time-management skills
  • Experience in International Call Centre will be an added advantage
  • Willingness to work in rotational day shifts.
  • Qualification: HSC or Graduate (any stream)

For more details, feel free to reach out via Call or WhatsApp at

Job Type: Full-time

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Health insurance

Experience:

  • Team management: 1 year (Preferred)
  • Team Leader: 1 year (Required)
  • BPO: 1 year (Required)
  • Customer Service Team Leader: 1 year (Required)

Work Location: In person


  • Quality Team Leader

    10 hours ago


    Wagle Estate, Thane, Maharashtra, India Radius Enterprise Solutions Full time ₹ 3,60,000 - ₹ 4,20,000 per year

    Quality team leaderOffer salary 30 k to 35 k in handQualification HSC/ graduateImmediate joinerAny sales experience as qtl 6 months to 1 year can applyLocation thane============================Key responsibilitiesTeam management and leadership:Provide direction and support to the quality team.Set goals and delegate tasks based on team members'...

  • Team Leader

    4 weeks ago


    Thane, India People Group Full time

    Job Description Key Responsibilities - Manage Post-Sales Experience: Oversee the post-sales experience and service of premium members of Shaadi SELECT. - Team Mentorship and Development: Mentor and develop the team to ensure continuous improvement and high performance. - Shift Operations: Effectively manage shift operations, ensuring smooth transitions and...


  • Wagle Estate, Thane, Maharashtra, India place8 Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    Location: ThaneShift : Day ShiftCompany: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients, ensuring they receive personalized and world-class support....


  • Wagle Estate, Thane, Maharashtra, India Nagrik Company Full time

    **Job Title**: Customer Service Representative - Customer Engagement & Retention **Location**: Unit No. 903 & 904, Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West **Job Type**: Full-Time **Reports To**: Customer Service Manager **Job Overview**: **Key Responsibilities**: - **Personalized Greetings**: Send timely birthday and...


  • Wagle Estate, Thane, Maharashtra, India Shaadi Full time ₹ 4,20,000 - ₹ 6,00,000 per year

    Company Overview: is the world's largest matrimonial service, bringing people together for a lifetime of happiness. With a commitment to helping individuals find their life partners, has been a pioneer in the online matchmaking industry for over two decades. Join our dynamic team and play a crucial role in facilitating meaningful connections.Job...


  • Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are looking for motivated Customer Service Advisors to join our team. You will be responsible for handling incoming calls, emails and webchats while delivering exceptional customer service. This is a Work from Home opportunity for Mumbai Based candidates.Key ResponsibilitiesHandle inbound voice, emails and chat interactions with professionalism.Resolve...


  • Wagle Estate, Thane, Maharashtra, India Niftel communication Pvt.ltd. Full time

    Were Hiring: Customer Service Associate (Financial Advisor) **US Outbound Health Insurance Campaign | 100 Openings** Are you ready to build a career in the international BPO industry? Join our dynamic team as a **Customer Service Associate (Financial Advisor)** for a **US-based outbound health insurance process**. Whether youre a fresher or experienced...


  • Wagle Estate, Thane, Maharashtra, India www.prontosys.com Full time

    **Job Location : Wagle Estate, Thane** **Salary : 15000/- to 20,000 per month** **Key Responsibilities**: - Troubleshoot and resolve product or service issues - Provide step-by-step guidance to customers using our platform or services - Document customer interactions and solutions in our support system - Collaborate with other teams (product, engineering,...


  • Wagle Estate, Thane, Maharashtra, India Shaadi.Com Full time

    **Responsibilities**: - Make outbound calls to existing customers for service-related follow-ups and renewals. - Handle customer queries and ensure a high level of satisfaction. - Maintain accurate records of customer interactions and follow-ups. - Meet daily and monthly targets for renewals and customer engagement. - Work collaboratively with team members...


  • Wagle Estate, Thane, Maharashtra, India Mihir Infinite Services Pvt Ltd Full time

    We are pleased to inform you that Mihir Infinite is recruiting **Customer Service Advisor **for International Blended Process to join our team at our organisation in Kisan Nagar Wagle Estate Thane West. Excellent verbal and written **English **communication skills required. Education - HSC Plus or Bachelor's degree Experience in the International Call...