Customer Service Team Leader
5 days ago
We are hiring a Team Leader to manage our International Blended Process Customer Service team. The candidate will be responsible for team management, customer service performance.
Key Responsibilities:
- Lead and manage a team of customer service representatives
- Ensure team targets and KPIs are met consistently
- Monitor and track individual and team performance
- Motivate and engage team members to maintain high morale and productivity
Requirements:
- Minimum 1 –3 years of experience in a call centre environment
- At least 1 year of experience in a leadership/supervisory role
- Proven experience as a Call Centre Team Leader or similar role
- Strong English communication and interpersonal skills
- Ability to motivate and mentor a diverse team
- Excellent organizational and time-management skills
- Experience in International Call Centre will be an added advantage
- Willingness to work in rotational day shifts.
- Qualification: HSC or Graduate (any stream)
For more details, feel free to reach out via Call or WhatsApp at
Job Type: Full-time
Pay: ₹25, ₹40,000.00 per month
Benefits:
- Health insurance
Experience:
- Team management: 1 year (Preferred)
- Team Leader: 1 year (Required)
- BPO: 1 year (Required)
- Customer Service Team Leader: 1 year (Required)
Work Location: In person
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