Senior Analyst WFM

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Role & responsibilitiesLead and manage a team of WFM Analysts, Planners, and Real-Time Analysts.Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality.Create efficient staff schedules that balance employee preferences, business needs, and service level targets.Monitor real-time performance...

Senior Analyst WFM Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You'll doAnalyst is accountable to do the tactical...

Responsible to manage real time performance First point of contact for all service-related escalations such as call routing, technical glitches, unscheduled absence RTQM, Intraday reporting ,AUX/ACW/BREAKS & SHIFTSClient Interaction Required Candidate profileMin. 2 years exp. as a WFM Analyst/RTA/MIS in a BPOBasics of WFM like SL,AL, abandoned etc. along...

Job Description:The Real-Time Analyst (RTA) is a key member of our WFM team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance...

Senior Manager - Work Force Management - (WFM)Senior Manager - Work Force Management - (WFM)-HIG Ready to shape the future of work? At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how...

Real Time Analyst (RTA) – Workforce Management AnalystPosition OverviewWe are seeking a detail-oriented and proactiveReal Time Analyst (RTA)to join our Workforce Management (WFM) team. The RTA will be responsible for monitoring, managing, and optimizing workforce performance in real time to ensure service levels, staffing efficiency, and business...

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

Job Description:What Will You Do?Create, maintain and update capacity plans including timing of hiring and analysis on attrition, shrinkage and other factors impacting capacitySupport operations in planning of vacations, training, and other eventsSupport the creation of an annual staffing budget forecastCollect, manipulate, and analyze data related to...

We're Hiring: Senior Business Analyst (8+ Years Experience) Are you an experienced Business Analyst with a passion for driving change in the financial crime (AML/KYC) domain? We're looking for a Senior BA who can bridge business and technology to deliver impactful solutions.Primary Skills (Mandatory):8+ years' experience as a Business AnalystStrong verbal &...