Receptionist

2 days ago

Gurgaon, Haryana, India Ifanglobal Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Roles & Responsibilities of a Receptionist

Front Desk Management

  • Greet and welcome visitors, patients, or clients in a professional manner.
  • Manage and maintain the reception area to ensure a presentable environment.

    Communication Handling
  • Answer, screen, and forward incoming calls promptly and courteously.
  • Handle inquiries via phone, email, or in-person and provide accurate information.

    Appointment Scheduling
  • Manage calendars and book appointments as per doctors or management's schedule.
  • Confirm, reschedule, or cancel appointments as required.

    Administrative Support
  • Maintain visitor logs, patient records, and other documentation.
  • Assist with filing, photocopying, data entry, and correspondence.

    Coordination & Assistance
  • Coordinate with different departments to ensure smooth operations.
  • Guide patients/visitors to respective departments or concerned staff.

    Billing & Payments (if required)
  • Assist with bill collection, payment processing, and issuing receipts.
  • Coordinate with the accounts team for financial transactions.

    Customer Service
  • Address and resolve patient/visitor concerns courteously.
  • Ensure a positive experience for clients and patients at all times.

    Compliance & Confidentiality
  • Maintain confidentiality of sensitive information.
  • Adhere to hospital/company protocols and policies.

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