Team Leader--Domestic

9 hours ago


Hyderabad, Telangana, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

We are looking for a skilled Team Leader to join our team in the Domestic sector. The ideal candidate will have 6 to 10 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.

Roles and Responsibility

  • Lead and manage a team of domestic operations to achieve business objectives.
  • Develop and implement strategies to improve team performance and productivity.
  • Collaborate with cross-functional teams to drive business growth and expansion.
  • Analyze market trends and competitor activity to identify opportunities and threats.
  • Provide coaching and training to team members to enhance their skills and knowledge.
  • Monitor and control expenses to ensure cost-effectiveness and budget adherence.

Job Requirements

  • Proven experience as a Team Leader in a BPO or Call Centre environment.
  • Strong leadership and management skills, with the ability to motivate and inspire teams.
  • Excellent communication and interpersonal skills, enabling strong relationships with clients and stakeholders.
  • Ability to analyze data and make informed decisions to drive business outcomes.
  • Strong problem-solving and conflict resolution skills, with the ability to handle pressure and stress.
  • Experience working in a fast-paced environment, focusing on quality and customer satisfaction.

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