Team Leader--Domestic
7 hours ago
We are looking for a skilled Team Leader to join our team in the Domestic sector. The ideal candidate will have 6 to 10 years of experience and be based in TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED.
Roles and Responsibility
- Lead and manage a team of domestic operations to achieve business objectives.
- Develop and implement strategies to improve team performance and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze market trends and competitor activity to identify opportunities and threats.
- Provide coaching and training to team members to enhance their skills and knowledge.
- Monitor and control expenses to ensure cost-effectiveness and budget adherence.
Job Requirements
- Proven experience as a Team Leader in a BPO or Call Centre environment.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling strong relationships with clients and stakeholders.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and conflict resolution skills, with the ability to handle pressure and stress.
- Experience working in a fast-paced environment, focusing on quality and customer satisfaction.
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