Airline Ticketing Executive

1 week ago


Manish Nagar Nagpur Maharashtra, India GOFERO PVT LTD Full time ₹ 2,40,000 - ₹ 3,60,000 per year
  • Requirements:
  • Minimum 4 years of experience in the Airline/Aviation/Travel industry.
  • Strong understanding of the Travel B2B market and/or airlines.
  • Proven ability to handle domestic and international group booking queries.
  • Excellent communication skills (verbal & written) with proficiency in email correspondence.
  • Good knowledge of MS Excel for reporting and data management.

Responsibilities:

  • Be a part of FareHawker GroupDesk, responsible for handling group queries (domestic & international).
  • Action group queries by coordinating with senior team members.
  • Communicate with travel agents/B2C clients, understand group booking requirements, and work on matching budgets for group confirmations.
  • Reply to flight and fare enquiry emails.
  • Manage group ticketing, refunds, and re-bookings of tickets.
  • Handle airline ticket booking requests from both internal & external customers.
  • Resolve cases related to queries, requests, complaints, and appreciations.
  • Coordinate with various internal departments and airlines for smooth operations.
  • Offer alternative flight & fare solutions to retain customers.
  • Draft professional, concise, and clear emails & letters to customers.
  • Make recommendations based on customer needs and complaints.
  • Maintain and update reports in Excel.
  • Perform other duties assigned by management.

Job Type: Full-time

Pay: ₹12, ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Manish Nagar, Nagpur, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Education:

  • Bachelor's (Preferred)

Experience:

  • Air Ticketing: 4 years (Preferred)

License/Certification:

  • Travel & Tourism (Preferred)

Work Location: In person



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