QBrainX - ServiceNow Lead Developer/Architect

5 days ago

Greater Kolkata Area, India QBrainX Inc Full time

Description : Title :
ServiceNow Lead Developer cum Architect

Experience Level :
7 to 10 Years

Job Location :
Remote (India)

Employment Type :
Full-Time

Project :
USA-based Client

Immediate joiners / who can join us within 10 to 15 days are preferred.
Job Summary
We are seeking a highly skilled ServiceNow Lead Developer cum Architect with strong hands-on experience in ITSM and solid solution design capabilities. Experience with CSM and HRSD modules is a strong plus. The ideal candidate will possess excellent communication and presentation skills, as the role involves regular interaction with US-based stakeholders. This position requires advanced proficiency in ServiceNow scripting, integrations, and platform architecture.

Key Responsibilities

  • Lead the design, development, and implementation of ServiceNow solutions across ITSM and additional modules (CSM, HRSD preferred).
  • Architect scalable and robust ServiceNow configurations aligned with business requirements and best practices.
  • Conduct requirement analysis, solutioning workshops, and technical design sessions with US clients and internal teams.
  • Develop complex server-side and client-side scripts including Glide scripts, business rules, UI policies, UI actions, script includes, and workflow automations.
  • Build and manage strong integrations using REST/SOAP, MID Server, IntegrationHub, and other technologies.
  • Oversee end-to-end development cycles, including configuration, customization, testing, and deployment.
  • Ensure adherence to ServiceNow governance, coding standards, and performance optimization guidelines.
  • Collaborate with cross-functional teams to deliver high-quality platform enhancements and upgrades.
  • Provide guidance and mentorship to junior developers; review technical deliverables.
  • Prepare and deliver technical documentation, architecture diagrams, and presentations to Skills & Qualifications :
  • 7-10 years of hands-on experience in ServiceNow development and Strong expertise in ITSM; exposure to CSM and HRSD modules is a plus.
  • Proven experience in solutioning, technical design, and leading ServiceNow Excellent JavaScript, Glide API, and overall scripting skills.
  • Strong experience in ServiceNow Integrations (REST, SOAP, OAUTH, JSON, XML, MID Server, Solid understanding of ServiceNow data model, ACLs, UI policies, flows, workflows, and catalog development.
  • Outstanding communication, client interaction, and presentation skillsmust be able to work smoothly with

US-based teams.

  • ServiceNow certifications preferred (CSA, CAD, CIS in ITSM/CSM/HRSD, CTA is a plus).

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