ServiceNow Architect

2 weeks ago

Greater Hyderabad Area, India Saransh Inc Full time ₹ 15,00,000 - ₹ 36,50,000 per year

ServiceNow Architect – Customer Service Management (CSM) & ITSM - Contract

Experience:
12+ Years

Location:
Hyderabad

Job Type:
Contract

Job Description

We are looking for a highly experienced
ServiceNow Architect
with strong expertise in
Customer Service Management (CSM), ITSM, Integrations, and ServiceNow platform architecture
. The ideal candidate will be responsible for designing scalable solutions, leading implementations, and ensuring best-practice platform governance across the enterprise.

Key Responsibilities

  • Lead end-to-end
    ServiceNow architecture
    for CSM and ITSM modules.
  • Design and implement
    ServiceNow solutions
    , workflows, integrations, and custom applications.
  • Provide architectural guidance for
    NowAssist, AI Agent, Virtual Agent, App Engine Studio
    , and platform automation.
  • Define technical standards, best practices, and guardrails for enterprise ServiceNow usage.
  • Work closely with business stakeholders, product owners, and development teams to translate requirements into scalable solutions.
  • Oversee integration design using
    REST/SOAP APIs, MID Server, web services, and integration hubs
    .
  • Conduct platform health checks, performance tuning, and optimization.
  • Review development deliverables and ensure adherence to coding and architecture guidelines.
  • Lead technical workshops, discovery sessions, and solution demonstrations.
  • Provide mentorship and guidance to ServiceNow developers and admins.

Must-Have Skills

  • 12+ years
    of total experience with
    8+ years in ServiceNow
    .
  • Strong expertise in
    ServiceNow CSM
    (Customer Service Management).
  • Hands-on experience with
    ITSM
    , CMDB, Incident, Problem, Change, SLA, Knowledge.
  • Proven experience leading
    ServiceNow architecture and platform governance
    .
  • Expertise in
    NowAssist / AI Agent / Virtual Agent
    .
  • Experience with
    App Engine Studio
    , custom applications, Flow Designer.
  • Strong understanding of
    ServiceNow Integrations
    (REST/SOAP, MID Server).
  • Ability to create
    HLD/LLD
    , architecture diagrams, and technical solution documentation.

Good to Have

  • ServiceNow
    CSA, CAD, CIS-CSM, CIS-ITSM, Architect certifications
    .
  • Experience in
    GenAI features on ServiceNow
    .
  • Experience working with complex enterprise environments.

Soft Skills

  • Strong communication and stakeholder management.
  • Ability to lead technical teams and drive solution decisions.
  • Excellent problem-solving and analytical skills.

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