QBrainX - ServiceNow SOM Developer

1 day ago

Greater Delhi Area, India QBrainX Inc Full time ₹ 12,00,000 - ₹ 18,00,000 per year

Job Title : ServiceNow Sales and Order Management (SOM) Developer
Experience : 4-8 Years
Location : Remote (India)
Notice Period : Immediate joiner or within 15-20 days preferred.
Job Description
We are seeking an experienced ServiceNow Sales and Order Management (SOM) Developer with strong end-to-end implementation expertise in the SOM module. The ideal candidate will have hands-on experience in configuring, developing, and integrating SOM-related components within the ServiceNow platform. Strong scripting, integration skills, and the ability to work independently in a remote environment are essential.

Key Responsibilities

  • Design, configure, and develop solutions within the ServiceNow Sales and Order Management (SOM) module.
  • Manage the end-to-end implementation of SOM processes including Lead-to-Cash, Sales Orders, Order Capture, Order Decomposition, Order Fulfillment, and workflow automation.
  • Develop and maintain client-side and server-side scripts, including Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
  • Build and maintain integrations with external systems using REST/SOAP APIs, MID Server, and other integration frameworks.
  • Troubleshoot SOM-related issues and ensure smooth operation across Sales and Order Management workflows.
  • Work with cross-functional teams to understand business requirements and translate them into scalable technical solutions.
  • Perform unit testing, system testing, and support user acceptance testing (UAT).
  • Create and maintain technical documentation following ServiceNow development best practices.

SOM Functional Expertise (Must Have)

  • Sales Order Management
  • Order Capture & Validation
  • Order Decomposition & Orchestration
  • Order Fulfillment & Tracking
  • Product Catalog & Pricing Models (related to SOM)
  • Customer & Sales Management workflows.

Skills & Qualifications

  • 4+ years of hands-on experience in ServiceNow SOM development and configuration.
  • Strong scripting experience : JavaScript, Glide API, Script Includes, Business Rules, Client Scripts.
  • Strong experience with ServiceNow integrations (REST, SOAP, MID Server).
  • Good understanding of telecom or enterprise sales workflows (preferred but not mandatory).
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a remote environment.
  • ServiceNow Certification (CAD, CSA, SOM-related modules) is an advantage.

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