Collections Manager

1 day ago

Ahmedabad, Gujarat, India Yes Bank Full time ₹ 9,00,000 - ₹ 18,00,000 per year

JOB DESCRIPTION Collections Manager (PL & BL | Field Collections) - Female ONLY

Location: Ahmedabad

Position: Manager

Department: Retail Collections Personal Loan (PL) & Business Loan (BL)

Channel: Field Collections

Key Responsibilities

Field Collections PL & BL

  • Handle Personal Loan (PL) and Business Loan (BL) delinquency cases (Bucket X / 1 / 2).
  • Conduct on-field visits to overdue customers for payment follow-ups.
  • Negotiate and finalize settlements or payment commitments.
  • Ensure closure of cases within expected TAT.

Agency & Vendor Management

  • Handle field collection agencies; allocate cases and monitor productivity.
  • Ensure agencies follow bank and RBI-compliant collection practices.
  • Conduct regular meetings with agency supervisors.

Portfolio & Risk Management

  • Track PL & BL delinquency trends and roll-forward cases.
  • Identify high-risk customers and escalate priority accounts to managers.
  • Focus on reducing NPA and improving regional collection efficiency.

Compliance & Audit

  • Follow RBI, YES Bank, and DRA guidelines for collections.
  • Maintain documentation, visit reports, settlement letters, and required proofs.
  • Ensure 100% adherence to audit processes.

Reporting & MIS

  • Update daily visit remarks and collection status in the system.
  • Maintain MIS reports for bucket movement and recovery performance.
  • Share feedback on field challenges and customer behaviours.

Candidate Requirements

  • Graduate with 2–6 years of field collections experience in PL / BL / unsecured loans.
  • Strong field experience in lender/bank/NBFC collections.
  • Good negotiation & strong follow-up skills.
  • Should be comfortable travelling across Ahmedabad city.
  • Strong portfolio understanding and agency handling skills.
  • Female candidates preferred (DEI role – CTC up to 10 LPA).

Benefits

  • Attractive incentives.
  • Growth in Retail Collections vertical.
  • Opportunity to manage large unsecured loan portfolios.

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