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Customer Support Specialist
2 weeks ago
Job Description
We are seeking a passionate and experienced individual to join our Customer Service team as a Customer Support Executive (Italian-speaking).
In this role, your primary goal will be to ensure exceptional customer satisfaction by providing timely, professional, and effective support across multiple channels, including email, social media, and phone.
Responsibilities
Understanding the products and services provided by the company.
Engage with customers to resolve inquiries, concerns, or complaints with empathy and efficiency.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Maintain a professional tone and positive attitude in all customer interactions.
Handling queries from international customers on call, Email & social media.
Accurately document customer interactions and follow up as necessary.
Offering exceptional customer service and satisfaction.
Conducting timely follow-ups with customers to gather additional information or provide updates.
Effectively negotiating terms and conditions to meet both customer needs and company objectives
Collaborate with internal teams to resolve issues and improve the customer experience.
Willingness to work flexible, rotational shifts aligned with Europe business hours
Requirements
Bachelor's degree in business administration or a related field.
Excellent communication skills in Italian and English (written and verbal).
Italian Language Expert (B2 or above)
Min 1+ year of experience in providing support in Italian language
A customer-centric mindset with attention to detail and a proactive approach to
problem-solving.
Hands on experience with MS Office and internet research
In-depth understanding of customer service practices
Excellent phone etiquette and active listening abilities.
Strong listening skills and the ability to multitask in a fast-paced environment.
Should be Flexible for Rotational Shifts and Rotational Weekly Off
