Category Manager
21 hours ago
About Azuro by Square Yards
Azuro by Square Yards is India's leading tech-driven property management platform, managing 3,000+ properties across 6 major cities. We deliver complete rental and maintenance solutions with the mission to ensure transparent, standardized, and high-quality services across categories such as deep cleaning, painting, electrical, carpentry, and plumbing.
We are now building a
central Vendor Management and Property Services function
to improve consistency, cost efficiency, and customer satisfaction nationwide.
Role Overview
As the Category Manager – Vendor Management & Property Services, you will be responsible for designing and leading Azuro's national vendor and service operations. You'll build vendor ecosystems, set up SOPs and pricing frameworks, deploy a central governance system, and ensure seamless coordination between city execution teams and the central office.
This is a
builder's role-
ideal for someone who thrives on structure creation, problem-solving, and scaling operational excellence across cities.
Key Responsibilities
Vendor Strategy & Ecosystem Building
- Identify, onboard, and manage vendor partners across all service categories.
- Design a transparent pricing catalog with city-wise parity and margin control.
- Balance local vendors vs. strategic tie-ups with aggregators (e.g., Urban Company, NoBrokerHood).
- Establish SLAs and governance frameworks to ensure accountability and quality.
Operations & Process Excellence
- Standardize service delivery SOPs across all cities.
- Monitor SLAs, turnaround times, and quality scores via dashboards.
- Build hybrid models (in-house + external vendor) to manage peak demand efficiently.
- Conduct periodic audits and vendor score reviews.
Team & Leadership
- Build and lead a central Vendor Management & Ops team, collaborating closely with city leads.
- Train and mentor city-level vendor coordinators for execution excellence.
- Drive performance management, productivity metrics, and escalation pathways.
Financials & P&L Ownership
- Manage cost structures, vendor payouts, and category-level profitability.
- Track cost-per-ticket reduction, margin improvement, and ROI of vendor partnerships.
Customer Experience & Quality
- Design and maintain a feedback mechanism for property owners and tenants.
- Drive measurable improvements in NPS, complaint resolution, and SLA adherence.
Requirements
- 2-5 years of experience in category, vendor, or supply chain management (preferably service-led businesses).
- Proven record of building vendor networks or operational ecosystems from scratch.
- Strong negotiation, execution, and data-driven decision-making skills.
- Experience in property management, home services, or facility management is preferred.
- Multi-city operational exposure and comfort with KPIs/dashboards.
Why Join Us
- Solve Azuro's most critical operational challenge with full ownership.
- Blend of strategy + execution in a fast-scaling, tech-led environment.
- Direct visibility with leadership and cross-functional teams.
- Opportunity to build a national framework that defines the next phase of Azuro's growth.
Category Manager – Vendor Management & Property Services
Location:
Bangalore, India
Employment Type:
Full-time, Onsite
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