Category Manager

18 hours ago

Bengaluru, Karnataka, India Azuro by Square Yards Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Azuro by Square Yards

Azuro by Square Yards is India's leading tech-driven property management platform, managing 3,000+ properties across 6 major cities. We deliver complete rental and maintenance solutions with the mission to ensure transparent, standardized, and high-quality services across categories such as deep cleaning, painting, electrical, carpentry, and plumbing.

We are now building a
central Vendor Management and Property Services function
to improve consistency, cost efficiency, and customer satisfaction nationwide.

Role Overview

As the Category Manager – Vendor Management & Property Services, you will be responsible for designing and leading Azuro's national vendor and service operations. You'll build vendor ecosystems, set up SOPs and pricing frameworks, deploy a central governance system, and ensure seamless coordination between city execution teams and the central office.

This is a
builder's role-
ideal for someone who thrives on structure creation, problem-solving, and scaling operational excellence across cities.

Key Responsibilities

Vendor Strategy & Ecosystem Building

  • Identify, onboard, and manage vendor partners across all service categories.
  • Design a transparent pricing catalog with city-wise parity and margin control.
  • Balance local vendors vs. strategic tie-ups with aggregators (e.g., Urban Company, NoBrokerHood).
  • Establish SLAs and governance frameworks to ensure accountability and quality.

Operations & Process Excellence

  • Standardize service delivery SOPs across all cities.
  • Monitor SLAs, turnaround times, and quality scores via dashboards.
  • Build hybrid models (in-house + external vendor) to manage peak demand efficiently.
  • Conduct periodic audits and vendor score reviews.

Team & Leadership

  • Build and lead a central Vendor Management & Ops team, collaborating closely with city leads.
  • Train and mentor city-level vendor coordinators for execution excellence.
  • Drive performance management, productivity metrics, and escalation pathways.

Financials & P&L Ownership

  • Manage cost structures, vendor payouts, and category-level profitability.
  • Track cost-per-ticket reduction, margin improvement, and ROI of vendor partnerships.

Customer Experience & Quality

  • Design and maintain a feedback mechanism for property owners and tenants.
  • Drive measurable improvements in NPS, complaint resolution, and SLA adherence.

Requirements

  • 2-5 years of experience in category, vendor, or supply chain management (preferably service-led businesses).
  • Proven record of building vendor networks or operational ecosystems from scratch.
  • Strong negotiation, execution, and data-driven decision-making skills.
  • Experience in property management, home services, or facility management is preferred.
  • Multi-city operational exposure and comfort with KPIs/dashboards.

Why Join Us

  • Solve Azuro's most critical operational challenge with full ownership.
  • Blend of strategy + execution in a fast-scaling, tech-led environment.
  • Direct visibility with leadership and cross-functional teams.
  • Opportunity to build a national framework that defines the next phase of Azuro's growth.

Category Manager – Vendor Management & Property Services

Location:
Bangalore, India

Employment Type:
Full-time, Onsite

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