Customer Care Executive/ Sr. Customer Care Executive

2 days ago

Golaghata Rd Dakshindari Kolkata West Bengal India Cognitech Web Solutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year
Company Description

Cognitech Web Solutions is among the fast growing web development agencies in India, offering not only website designs but also providing hosting and digital marketing solutions since 2014. We are in the best position to be able to employ a wide pool of exceptionally talented professionals, and to designate the best qualified team to complete your project on time and importantly to budget. We aim to repay the trust of our clients by exceeding their expectations. We know we must not only stay ahead of our peers, but also push the boundaries of creativity and innovation. Cognitech Web Solutions is headed by a young entrepreneur who is technically sound and is a true leader when it comes to risk taking.

Job Description

Responsibilities-

1)Should have excellent English drafting skills and knowledge of MS Office for drafting of letters and official correspondence / reports.

2) Managing outbound calls and customer service inquiries.

3) Proven customer support experience.

4) Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

5) Strong phone contact handling skills and active listening.

6) Familiarity with CRM systems and practices.

7) Customer orientation and ability to adapt/respond to different types of characters.

8) Excellent communication and presentation skills.

9) Ability to multi-task, prioritize, and manage time effectively.

10) Give accurate direction and support to team leaders to facilitate successful completion of organization's targets and performance goals

Mandate-

Should have outbound technical support process experience for atleast 6months.

Education-

UG:Any Graduate - Any Specialization

Additional Information

All your information will be kept confidential according to EEO guidelines.

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