Customer Care Executive
8 hours ago
customer care executive's responsibilities include managing customer queries, resolving issues, and building customer relationships. They may also process orders, payments, and requests. Customer care executive responsibilities
- **Resolve issues**: Troubleshoot product or service issues, and resolve customer complaints
- **Process orders**: Process orders, payments, and requests
- **Upsell products**: Upsell additional products and services
- **Build relationships**: Ensure a positive experience and build strong customer relationships
- **Collect feedback**: Collect customer feedback and pass it along to the appropriate channels
- **Create policies**: Create written policies and procedures for all customer care staff to follow
- **Oversee team**: Oversee the customer care team to implement the policies and procedures properly
Customer care executive skills
- Good communication skills
- Problem-solving skills
- Patience
- Empathy
- Business acumen
- Product/service knowledge
- Strong time management
- Organizational and multitasking skills
- Adaptability to different personality types
- Familiarity with CRM systems and practices
**Job Types**: Full-time, Part-time, Permanent, Fresher
Pay: ₹8,086.00 - ₹24,852.91 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: In person
**Speak with the employer**
+91 9830889053
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