Customer Care Executive

14 hours ago

Kestopur Kolkata West Bengal, India Bharti Enterprise Full time

customer care executive's responsibilities include managing customer queries, resolving issues, and building customer relationships. They may also process orders, payments, and requests. Customer care executive responsibilities
- **Resolve issues**: Troubleshoot product or service issues, and resolve customer complaints
- **Process orders**: Process orders, payments, and requests
- **Upsell products**: Upsell additional products and services
- **Build relationships**: Ensure a positive experience and build strong customer relationships
- **Collect feedback**: Collect customer feedback and pass it along to the appropriate channels
- **Create policies**: Create written policies and procedures for all customer care staff to follow
- **Oversee team**: Oversee the customer care team to implement the policies and procedures properly

Customer care executive skills
- Good communication skills
- Problem-solving skills
- Patience
- Empathy
- Business acumen
- Product/service knowledge
- Strong time management
- Organizational and multitasking skills
- Adaptability to different personality types
- Familiarity with CRM systems and practices

**Job Types**: Full-time, Part-time, Permanent, Fresher

Pay: ₹8,086.00 - ₹24,852.91 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9830889053

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