Customer Service Engineer

4 days ago

Hyderabad, Telangana, India GE Healthcare Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Senior Customer Service Engineer

Job Description SummaryAs a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, PETCT and ensuring customer satisfaction in the assigned area.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description

Roles and Responsibilities

  • Maintain all models specific to CT/PETCT modality equipment within the assigned area. Perform system-level troubleshooting for complex, multi-symptom issues.

  • Complete all administrative tasks on time.

  • Ensure timely completion and documentation of FMIs (Field Modification Instructions) and PMS (Preventive Maintenance Service) inspections for assigned accounts.

  • Develop conceptual knowledge of the professional discipline. This may include support roles requiring specialized expertise or technical knowledge across a broad area.

  • Possess general business knowledge acquired through education or prior experience. Understand how the work of your team contributes to the broader organizational goals.

  • Resolve issues using established procedures. Consult with a supervisor or senior team members for matters beyond defined instructions or parameters.

  • Collaborate with others to solve problems. For customer-facing roles, build strong customer relationships and act as the interface between the customer and GE HealthCare. Exchange technical information, ask questions, and confirm understanding.

Required Qualifications

  • This role requires 5 plus years of field experience in CT/PETCT modality

  • Knowledge level is comparable to a Bachelor's degree from an accredited university or college

Desired Characteristics

  • Strong oral and written communication skills.

  • Ability to document, plan, market, and execute programs.

  • Ability to work independently with minimum direction

  • High work standards and quality

​Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare.

#LI-ML1

#LI-Onsite

Additional Information

Relocation Assistance Provided: Yes

  • Customer Service Engineer

    2 days ago

    Hyderabad, Telangana, India Xpheno Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position:Customer Service Engineer in IndiaHeadcount: 3Expected on-board date asapWork Location:(MRF - Trichy , Exel Rubber - Hyderabad , Yokohama - Haryana , Goodyear - Auranagabad , Ceat - Mumbai , Ralson - Ludhiana , SYAM - Bharuch)Salary Budget:For 5 to 7 yearsFor 8 to 10 yearsSalary may vary depending on Candidate skills and hiring company size. I have...

  • Customer Service Engineer

    3 weeks ago

    Hyderabad, Telangana, India, Telangana Xpheno Full time

    Position: Customer Service Engineer in IndiaHeadcount: 3Expected on-board date asapWork Location: (MRF - Trichy , Exel Rubber - Hyderabad , Yokohama - Haryana , Goodyear - Auranagabad , Ceat - Mumbai , Ralson - Ludhiana , SYAM - Bharuch)Salary Budget: For 5 to 7 years For 8 to 10 years Salary may vary depending on Candidate skills and hiring company size. I...

  • Manager - Customer Service

    5 days ago

    Hyderabad, Telangana, India Ezone Security Solutions Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    EZONE was founded with the aim of providing cutting edge solutions broadly classified into Fire Detection & Suppression Systems, Public Address & Voice Evacuation systems, Surveillance Systems, Access Control Devices, Intrusion Alarms, 24hr Central Monitoring Station, and Building Automation Systems. Special products that we also cater in specific solutions...

  • Senior Customer Service Engineer

    5 days ago

    Hyderabad, Telangana, India GE HealthCare Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Description SummaryAs a Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance all GE HealthCare Imaging equipment like CT, PETCT and ensuring customer satisfaction in the assigned area.GE HealthCare is a leading global...

  • Customer service

    1 week ago

    Hyderabad, Telangana, India HDB Financial Services Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    JOB TITLECustomer service - Tele calling - OperationsJOB ROLEKey functions will be:Managing Customer queries.Handling discrepancies and customer complaints/Queries received through Calls.Handling complete voices process for customer service activity.Responsible for business understanding and process management. Managing quality and process authentication.KEY...

  • Service Engineer

    2 days ago

    Hyderabad, Telangana, India Goreen E Mobility Pvt Ltd Full time ₹ 2,64,000 per year

    Opening for Field Service Engineer,Job description:· Manage all on site services, repair, maintenance and test tasks· Diagnose errors or technical problems and determine proper solutions· Produce timely and detailed service reports· Cooperate with technical team and share information across the organization· Comprehend customer requirements and make...

  • Customer service

    5 days ago

    Hyderabad, Telangana, India Wsne Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hiring customer service professionals for the leading MNCLocation: HyderabadExperience: 1 to 4 YearsShould have excellent communication skills and experience into customer Service voice processInterested folks can ping on Required Candidate profileShould have excellent communication skills in Hindi and English Perks and benefitsOne side cab and other side...

  • Customer Service Management

    2 weeks ago

    Hyderabad, Telangana, India Kyndryl Full time ₹ 1,20,000 - ₹ 3,00,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you...

  • Customer service

    2 weeks ago

    Hyderabad, Telangana, India Smi Staffing Services Hyderabad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Customer service role involves assisting customers by resolving their queries, providing support, and ensuring a positive experience. For more details : HR MEHRAJ UNNISA .

  • Senior Service Engineer

    5 days ago

    Hyderabad, Telangana, India Microsoft Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Are you passionate about cloud computing, obsessed with customer experience, and skilled at translating complex technical issues into clear, transparent communication? Do you thrive in high-stakes, fast-paced environments and want to play a pivotal role in how Microsoft shows up for customers during moments that matter most? If so, the Azure Customer...