Senior Service Engineer

5 days ago

Hyderabad, Telangana, India Microsoft Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Are you passionate about cloud computing, obsessed with customer experience, and skilled at translating complex technical issues into clear, transparent communication? Do you thrive in high-stakes, fast-paced environments and want to play a pivotal role in how Microsoft shows up for customers during moments that matter most? If so, the Azure Customer Experience (CXP) team has the opportunity for you.

Microsoft Azure is one of the most exciting and strategic products at Microsoft—powering mission-critical workloads for enterprises, governments, and startups around the world. Azure delivers on-demand, hyper-scale infrastructure and platforms via Microsoft's global data centers, enabling customers to build, host, and scale their applications with confidence.

The Customer Reliability Engineering (CRE) team within Azure CXP is a top-level pillar of Azure Engineering responsible for world-class live-site management, customer reliability engagements, and modern customer-first experiences at scale. Our "no dead-ends" philosophy ensures that every customer, regardless of size or scale, can realize their full potential through the Microsoft Cloud.

We are seeking a decisive, detail-oriented Service Engineer who will serve as the customer's voice and advocate during high-severity incidents across Microsoft Azure. While predominantly focused on livesite customers communications, this hybrid role will also support service engineering, program and project management, and continual service improvement. You will work closely with incident managers, engineering responders, and field stakeholders to shape and deliver clear, timely, and action-oriented communications during outages, security events, service retirements, and other high-impact scenarios.

This is a critical, customer-facing role requiring exceptional writing skills, calm leadership during ambiguity, and a passion for building customer trust through transparency and clarity. You'll work at the intersection of customer support, technical operations, and communications—and you'll help shape how Microsoft communicates during crises, preemptively and retrospectively.

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