Hub Head Manager

11 hours ago

Chennai, Tamil Nadu, India Reliance Retail Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Hub Head (Size 2Pac Sq Ft)
Value Stream Asset Operations

  • Purpose of the Role

The overall objective of this role is to manage, oversee and direct all aspects of the Hubs operation Inventory, Pick-Pack & Delivery operations, and F&V Operations. The incumbent will establish processes for measuring, tracking, and driving continuous improvements while ensuring 100% adherence to prescribed SOPs across all sections. The role further entails reviewing existing metrics to improve the operations.

  • Listing of Activities performed by the job holder to deliver the outcomes

Hub Operations

  • Cost Centre Ownership with respect to Pick-Pack, Delivery, and Inventory Operations
  • End to end monitoring of pick pack delivery ensuring the highest level of customer experience
  • Hiring, training, development, and discipline of workforce
  • Addressing of CX escalations and reverse logistics
  • Engage with central teams for all Ops and Hub related actions

Inventory Operations

  • Manage Inbound Operations
  • Infrastructure support for all GRN and Inventory activities
  • Prevention of Pilferage/shrinkage
  • Oversee stock-in/ refilling processes

Additional Responsibilities

  • Fresh Operations: Management of activities pertaining to F&V (Fruits and Vegetables) operations including receiving, grading and dispatch.
  • Admin & Liaison: Manage Third party logistics (TPL), internal audits, Liaising with RWAs (and others external agencies), Consumables procurement and costing through Admin lead.
  • Finance: Ensure scrutiny and approval of all hub invoices, and control on miscellaneous spends through petty cash.
  • Manpower Management: Oversee and resolve employee escalations along with site HR team. Undertake employee welfare activities and strive to maintain discipline and productivity through necessary interventions.
  • Projects & Facility Maintenance: Manage audit and approval of all projects, regular asset audit and maintenance activities.

Preferred Companies

  • Blinkit
  • Flipkart
  • Ninja kart
  • Amazona
  • Country Delight
  • Meesho
  • Snapdeal
  • Zomato/Swiggy
  • Blinkit/Zepto
  • IndiaMART
  • Nykaa
  • Outcomes & KPIs
  • Hub P&L Targets (Actual vs Planned)
  • Total orders Processed (Actual vs Planned)
  • Hub running expenses (% of revenue) vs planned
  • Inventory in hub () vs plan
  • Inventory ageing in hub (days) vs plan
  • On Time Delivery - Target Vs Achievement (%).
  • Over all refund (%) vs Target
  • Operations excellence initiatives implemented in Hub
  • People Management/Development - (Employee Retention/Attrition) (%)
  • Organization
  • This role is a part of Operations team and reports to the Cluster/Regional Head.
  • Hub Head has an organization comprising of Core Site Operations team (Delivery Operations, Inventory & F&V Operations) along with support functions including Admin, and site HR.
  • Delegation of Authority

Activities
Primary Responsibility
Secondary Responsibility

  • Set standards and objectives for hub and different departments

Yes

  • Hub Operations Monitoring & Review

Yes

  • Ensure compliance with companys policies and operational guidelines

Yes

  • F&V Management

Yes

  • Financial management to ensure Hub are profitable and stay within budget

Yes

  • Operations compliance monitoring & exception reporting

Yes

  • Inventory Management

Yes

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