Customer Support Executive
1 day ago
Key Responsibilities
- Handle inbound and outbound customer calls, emails, or chats.
- Resolve customer queries regarding products, services, or orders.
- Maintain accurate customer records in CRM or system.
- Coordinate with internal departments (Sales, Dispatch, Technical, etc.) to resolve issues.
- Follow up on pending customer issues until closure.
- Ensure high levels of customer satisfaction by providing timely and effective support.
- Escalate unresolved queries to senior team members as needed.
- Prepare daily/weekly customer service reports.
- Maintain professional communication at all times.
Required Skills
- Basic computer knowledge (MS Office, Email)
- Problem-solving ability and patience.
- Willingness to learn and adapt.
Qualifications
- Any degree / diploma.
- Minimum 6 months of experience in customer support.
Job Types: Full-time, Permanent
Pay: ₹10, ₹14,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
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