Associate Vice President Product Management

About IKS Health

IKS Health enables the enhanced delivery of exceptional healthcare for today's practicing clinicians, medical groups and health systems. Supporting healthcare providers through every function of the patient visit, IKS Health is a go-to resource for organizations looking to effectively scale, improve quality and achieve cost savings through integrated technology and forward-thinking solutions. Founded in 2007, we have grown a global workforce of 14,000 employees serving over 150,000 clinicians in many of the largest hospitals, health systems, and specialty groups in the United States.

IKS Health revitalizes the clinician-patient relationship while empowering healthcare organizations to thrive. We take on the chores of healthcare — spanning administrative, clinical, and operational burdens — so that clinicians can focus on their core purpose: delivering great care. Combining pragmatic technology and dedicated experts, our solutions enable stronger, financially sustainable enterprises. By bringing joy and purpose back to medicine, we're creating transformative value in healthcare and empowering clinicians to build healthier communities.

About the Role

We are hiring an experienced
Product Manager
to lead our
Patient Access and Front-End Experience
product portfolio, with a core focus on
Prior Authorization workflows
. This role is ideal for someone who understands the complexity of
pre-visit processes in healthcare
, and has a strong background in
building intuitive, high-performance user interfaces
for clinical and admin users.

You will work closely with cross-functional teams across product, engineering, operations, design, clinical SMEs, and external stakeholders to
simplify and automate the prior auth journey
, reduce patient and provider friction, and create scalable digital solutions that improve access to care.

Key Responsibilities

Product Ownership – Prior Authorization & Access

• Define product roadmap and vision for
  prior authorization
  workflows within patient access.
• Own and evolve front-end tools that support scheduling, eligibility checks, benefits verification, and prior auth.
• Work closely with clinical and RCM teams to identify bottlenecks and user pain points in the
  pre-visit experience
  .

UX & Front-End Experience

• Partner with design and engineering to build
  intuitive, user-centric front-end products
  for patient access teams.
• Ensure a
  seamless experience across web portals and internal systems
  (scheduler dashboards, verification tools).
• Drive the use of best practices in
  usability, accessibility
  , and system performance.

Cross-Functional Collaboration

• Collaborate with
  clinical operations, payer teams, engineering, design, and data
  to define functional and technical product specs.
• Translate business requirements into detailed product stories and acceptance criteria.
• Lead product backlog grooming, sprint planning, and product release processes in Agile environments.

Analytics & Optimization

• Define key product metrics around
  authorization turnaround time, patient leakage, conversion rates
  , and operational efficiency.
• Use data insights and feedback loops to
  iteratively enhance the user experience
  and optimize workflows.
• Ensure products are compliant with
  HIPAA and payer-specific requirements
  (if US-focused).

Qualifications

Must-Have

• 10 –13 years of experience in
  healthcare product management
  , with direct exposure to
  patient access, front-end workflows, or RCM
  .
• Deep understanding of
  prior authorization processes
  , payer-provider interactions, and eligibility workflows.
• Strong experience in leading
  front-end digital product development
  (UI/UX, dashboards, portals).
• Excellent analytical skills; ability to translate complex workflows into usable digital tools.
• Experience working in
  Agile teams
  with designers, engineers, and healthcare SMEs.

Preferred

• Experience in building or integrating prior auth tools (e.g., Availity, Change Healthcare, Experian, Epic).
• Familiarity with
  HL7, FHIR
  , or healthcare interoperability standards.
• Background in clinical operations, revenue cycle management, or working with US healthcare providers.
• Strong documentation, stakeholder engagement, and communication skills.
• Tools: JIRA, Confluence, Figma, Mixpanel, FullStory, etc.

Key Attributes

• Innovation-Driven: Proven ability to drive new ideas from concept to execution; comfortable working in 0–1 product environments.
• Excellent Communication & Presentation Skills: Can articulate complex problems and solutions clearly to both technical and non-technical audiences.
• Stakeholder Management: Skilled in aligning diverse internal and external stakeholders across product, engineering, clinical, commercial, and leadership teams.
• SaaS Product Expertise: Experience in launching and scaling successful B2B SaaS healthcare products, with measurable impact.
• Front-End Product Leadership: Strong sense of design, usability, and user empathy; capable of translating user needs into intuitive front-end experiences.
• Domain Knowledge – Patient Access & Prior Auth: Deep understanding of pre-visit workflows including eligibility, benefits verification, and prior authorization.
• Commercialization Focus: Ability to define product value propositions, support go-to-market strategy, and contribute to pricing and ROI modeling.
• Data-Driven Decision Making: Uses user research, metrics, and analytics tools to inform product decisions and continuous improvement.
• Execution-Oriented: Can independently drive outcomes in a fast-paced, ambiguous environment; highly organized and detail-focused.
• Cross-Functional Collaboration: Track record of working with engineering, design, clinical, sales, and ops to ship quality products on time.

You're a Great Fit If You

• Have worked on healthcare access or RCM solutions, especially related to
  pre-authorization
  and
  scheduling
  .
• Think from both the user's and the business's perspective — balancing usability, compliance, and impact.
• Have a deep sense of ownership and care about simplifying healthcare experiences for patients and providers.

What We Offer

• High-impact ownership in shaping critical patient-facing workflows.
• Opportunity to work with a growing, mission-driven team in the healthcare innovation space.
• Access to real-world challenges in
  US healthcare transformation