Quality Analyst

2 weeks ago


Bengaluru, Karnataka, India Ritu Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Job Title

Corporate – Quality Catalyst – Junior

Job Code

MT4004D

Job details overview 

  • Should have worked in SQA function for an IT organization for minimum of 2 – 5 years
  • Experience in Software Development / Project Leading / Project Management Background will be an added advantage
  • Responsible for defining detailed, end-to-end processes for all the assigned project domains across the organization
  • Present to next level management on the Process Improvement tasks, status, efforts on a periodic basis
  • Facilitate Process Training for Delivery Teams
  • Manage organization level Assessments and Audits

Role Details

  • Process Mapping Methodology Experience
  • Good Understanding of CMM and/or CMMI framework is a must
  • Good understanding of at least two other models listed here – ISO 20K, ISO 270001, ITIL, ASL, Six Sigma
  • Certifications (CSQA, PMP, Lead Assessor etc.) Mandatory
  • Should know basics of project management
  • Responsible for implementing the process corrective and preventive measures for the assigned domain projects
  • Responsible for collecting, analyzing, publishing Metrics, Scorecards, RCA reports to concerned stake-holders
  • Responsible for integrating process improvement inputs from Business Quality, Delivery and Knowledge Management Functions
  • Should possess knowledge about statistical tools & techniques
  • Should have published White-papers or delivered talks on Quality, Process
  • Should have actively participated in CMM/CMMI/PCMM implementation programs in their previous organizations
  • Present MindTree Processes to Prospects and Customers

Soft Skills

  • High Integrity
  • Problem solving skills and learning attitude
  • Good communication, analytical and presentation skills
  • Team player
  • Process oriented

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