Quality Analyst
2 weeks ago
Job Title
Corporate – Quality Catalyst – Junior
Job Code
MT4004D
Job details overview
- Should have worked in SQA function for an IT organization for minimum of 2 – 5 years
- Experience in Software Development / Project Leading / Project Management Background will be an added advantage
- Responsible for defining detailed, end-to-end processes for all the assigned project domains across the organization
- Present to next level management on the Process Improvement tasks, status, efforts on a periodic basis
- Facilitate Process Training for Delivery Teams
- Manage organization level Assessments and Audits
Role Details
- Process Mapping Methodology Experience
- Good Understanding of CMM and/or CMMI framework is a must
- Good understanding of at least two other models listed here – ISO 20K, ISO 270001, ITIL, ASL, Six Sigma
- Certifications (CSQA, PMP, Lead Assessor etc.) Mandatory
- Should know basics of project management
- Responsible for implementing the process corrective and preventive measures for the assigned domain projects
- Responsible for collecting, analyzing, publishing Metrics, Scorecards, RCA reports to concerned stake-holders
- Responsible for integrating process improvement inputs from Business Quality, Delivery and Knowledge Management Functions
- Should possess knowledge about statistical tools & techniques
- Should have published White-papers or delivered talks on Quality, Process
- Should have actively participated in CMM/CMMI/PCMM implementation programs in their previous organizations
- Present MindTree Processes to Prospects and Customers
Soft Skills
- High Integrity
- Problem solving skills and learning attitude
- Good communication, analytical and presentation skills
- Team player
- Process oriented
-
Quality Analyst
2 weeks ago
Bengaluru, Karnataka, India Trove Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per yearOpening For Quality Analyst Roles and Responsibilities Job Location : - Bangalore · Participating in design of call monitoring formats and quality standards. · Performing call monitoring, identifying errors and best practices on the call. · Documenting call behaviours and giving appropriate feedback to the...
-
Quality Analyst
7 days ago
Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Quality Analyst to join our team in the BPO/Call Centre industry.The ideal candidate will have 2 to 6 years of experience and be based in Domestic.Roles and ResponsibilityMonitor and evaluate call quality to ensure high standards.Develop and implement quality control processes to identify areas for improvement.Collaborate with...
-
Quality Analyst
7 days ago
Bengaluru, Karnataka, India PerkinElmer Full time ₹ 5,00,000 - ₹ 15,00,000 per yearWhen joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our...
-
Quality Analyst
3 days ago
Bengaluru, Karnataka, India NatWest Group Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
-
Quality Analyst
3 days ago
Bengaluru, Karnataka, India RBS Full time ₹ 4,00,000 - ₹ 8,00,000 per yearJoin us as a Quality AnalystIf you have a keen eye for detail, then this could be the role for you as you make sure that only well designed and built work packages get through quality testingYou'll be the quality conscience of the team, assisting them to write and maintain automated tests as a standard way of workingJoining us in this fast paced role, you'll...
-
Quality Analyst
1 week ago
Bengaluru, Karnataka, India Leap Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the role:We're expanding our Learning & Development team and are looking for quality analysts who have great attention to detail and have the knack to share feedback to improve sale agents' efficiency.Charter of the role will include:Conduct audits of the phone calls and video sessions to assess the domain expertise, product knowledge, and soft skills...
-
Quality Analyst
5 days ago
Bengaluru, Karnataka, India Cogent E-Services Full time ₹ 1,06,144 - ₹ 4,00,000 per yearQuality Analyst – Domestic Voice ProcessDepartment: Customer Support / Operations / QualityLocation: Gopalan Millennium TowerGround floor - cogent e services Gopalan Enterprises,ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037Employment Type: Full-time / On-site.Job Summary:We are seeking a detail-oriented and analytical Quality Analyst (QA)...
-
Quality analyst
5 days ago
Bengaluru, Karnataka, India JPMorgan Chase Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJoin our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services.Job SummaryAs a...
-
Quality analyst
5 days ago
Bengaluru, Karnataka, India JPMorganChase Full time ₹ 12,00,000 - ₹ 24,00,000 per yearDescriptionJoin our dynamic Wholesale Lending Services team as a QA Analyst and help set the standard for quality in loan operations. Be part of a collaborative environment where your analytical skills and attention to detail make a real impact. Advance your career with us and contribute to process improvements that shape the future of lending services.Job...
-
Quality Analyst
1 week ago
Bengaluru, Karnataka, India Teleperformance (TP) Full time ₹ 6,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled Quality Analyst to join our team in the domestic sector. The ideal candidate will have 2 to 6 years of experience in quality analysis and assurance, with a strong background in BPO/Call Centre operations.Roles and ResponsibilityMonitor and evaluate call quality to ensure compliance with company standards.Develop and implement...