Front Office Associate

2 days ago

Pune, Maharashtra, India ivy aspire consulting Full time ₹ 2,04,000 per year

  • Register guests and assigns rooms. Accommodates special requests whenever possible.

  • Assists in pre-registration and blocking of rooms for reservations.

  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

  • Understands room status and room status tracking.

  • Knows room locations, types of rooms available, and room rates.

  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.

  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

  • Knows the location and types of available rooms as well as the activities and services of the property.

  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

  • File room keys ( only for manual room key hotels)

  • Knows how to use front office equipment.

  • Process guest check-outs.

  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Job Type: Full-time

Pay: Up to ₹17,000.00 per month

Benefits:

  • Food provided
  • Provident Fund

Work Location: In person

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