
Female Telecaller
2 days ago
Job Summary:
We are looking for a dedicated and energetic Telecalling Executive to join our team. The ideal candidate will be responsible for handling 50–100 inbound/outbound calls daily related to order confirmation and order status. The role requires excellent communication skills, patience, and a customer-first approach.
Key Responsibilities:
- Attend and manage inbound/outbound calls related to order confirmation and order inquiries.
- Accurately record customer details and order-related information in the system.
- Provide clear and concise information to customers about their orders.
- Resolve basic customer queries and escalate complex issues to the concerned department.
- Maintain a positive and professional attitude while interacting with customers.
- Meet daily/weekly calling targets and ensure timely follow-ups.
- Maintain call records, reports, and update the database regularly.
Requirements:
- Minimum 1–2 years of experience in telecalling/customer support.
- Excellent verbal communication skills in [English/Hindi]
- Strong listening and problem-solving skills.
- Ability to handle a high volume of calls (50–100 per day).
- Basic computer knowledge and proficiency in MS Office/CRM software.
- Ability to work under pressure and meet targets.
Preferred Skills:
- Prior experience in e-commerce/order management/customer support.
- Multilingual communication skills.
- Strong organizational and time management abilities.
Job Types: Full-time, Permanent
Pay: ₹12, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
Experience:
- Telecalling: 1 year (Required)
Language:
- English (Required)
Work Location: In person
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