Email Support Executive

14 hours ago

Mumbai, Maharashtra, India A2tech Full time ₹ 3,00,000 - ₹ 3,50,000 per year

Job Opportunity: Email Support (E-Commerce) - Lumina Datamatics, Andheri Seepz

Company: Lumina Datamatics

Location: Andheri Seepz, Mumbai

Work Mode: Work from Office

CTC Budget: 3 LPA - 5 LPA

Shift Timings:

  • 5 days working with rotational offs
  • Two shift options:
  • 5:30 PM – 2:30 AM IST
  • 8:30 PM – 5:30 AM IST
  • Night Shift Allowance: ₹200/- per day

Interview Process: Virtual Interview Rounds

Role Overview:

Lumina Datamatics is seeking sharp individuals for an Executive to Senior Specialist (Individual Contributor) role in Seller Support. You will provide email-based support for seller partners of a major e-commerce platform.

Key Responsibilities:

  • Review seller suspension appeals and make approval/denial decisions based on Standard Operating Procedures (SOPs).
  • Send performance alerts and other communications to sellers via email.
  • Handle and resolve seller queries professionally through email.
  • Manage and update cases on Salesforce with accurate notes and status.
  • Maintain detailed records on trackers.

Ideal Candidate:

  • Any Graduate.
  • 1-5 years of experience in Email Support, Customer Service, Seller Support, or E-Commerce operations.
  • Excellent written English communication skills (critical for the role).
  • Strong logical reasoning and problem-solving skills.
  • Comfortable working night shifts.
  • Experience with Salesforce or similar CRM is a plus.

Job Types: Full-time, Permanent

Pay: Up to ₹350,000.00 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

Speak with the employer

  • Email Support Executive

    15 hours ago

    Navi Mumbai, Maharashtra, India Calibehr Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Opening For Email Support ExecutiveDesignation:- Customer Service RepresentativeLocation:- CBD BelapurTime:- 2:30 Pm to 11:30 PmPrior Experience in Customer Service inbound, Email and Chat with Good Communication can ApplyMale Candidate Can Required

  • Email Support Executive

    15 hours ago

    Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 20,000 - ₹ 2,40,000 per year

    Job descriptionTech Mahindra is hiring for Email process at Airoli LocationDesignation - Customer Service ExecutiveRoles & Responsibility: Handling customer queries via Emails, Identify and assess customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication.Key skills...

  • Email & Chat Support

    4 days ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Role: Customer Support ExecutiveLocation: MumbaiExperience- 4-5 yearsNotice Period- ImmediateJob DescriptionNeed a customer service agent with email and chat experienceRotational shiftEducation- GraduateShould have good English communication for US processShift : Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMInterested Candidates can share their updated...

  • Email Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Aparna Singh Label Full time ₹ 3,12,000 per year

    Date posted: September 17, 2025Pay: ₹20, ₹26,000.00 per monthJob description:ocation: Chandivali, MumbaiJob Type: Full-TimeShift: Day Shift (Rotational Offs – 2 days per week)Job Description:We are hiring dynamic and customer-focused professionals for our Email/Chat Process team. If you have experience in BPO and a good understanding of BFI (Banking,...

  • Email Support Executive

    6 days ago

    Mumbai, Maharashtra, India Hunt Mantra Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    HIRING FOR EMAIL PROCESSKey Responsibilities:- 100% Email based process customer service for a banking processCompensation: Up to 4.0 LPA + Shift Requirements: FIXED DAY SHIFT WITH 5 DAYS WORKING AND 2 CONSECUTIVE WEEK OFFS Required Candidate profileLocation: Chandivali (Mumbai)NOTE- ONLY MUMBAI CANDIDATES CAN APPLYEligibility:- Only Graduate & above can...

  • Email Support Executive

    4 days ago

    Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Email ProcessUs shift Excellent communication & written skillscan draft professional emailsRotational ShiftHSC freshers can applyAndheri

  • Email Support Executive

    22 hours ago

    Navi Mumbai, Maharashtra, India Sutherland Full time ₹ 2,16,000 - ₹ 2,64,000 per year

    **Sutherland is hiring**Email Support- Travel ProcessContractual Role- 6 monthsBest career option for Freshers with IATA backgroundWe are looking for Refunds/ IATA profile-Freshers also can apply.WFOSalary from 18k- 22k in handTravel allowance- 1750 one sideExcellent preformance IncentivesShifts- 7am- 4pm , 4pm-1amOnly 1 round of interviewImmediate...

  • Email & Chat Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India RMV Workforce Corporation Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title- Customer Support ExecutiveLocation- Goregaon, Mumbai- WFOExperience- 4 yearNotice Period- immediate joinerShift :Rotational7 AM to 4 PM2 PM to 11 PM11 PM to 8 AMRequirement-Need a customer service agent with email and chat experienceRotational shift as per client demandEducation- GraduateShould have good English communication for US...

  • Customer Support Executive-Chat/Call/Email Support

    6 days ago

    Mumbai, Maharashtra, India Ziraya Business Solutions Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Customer Support Executive Chat/Call/Email SupportKey Responsibilities:* Handle inbound customer queries via chat, call, and email for all brand platforms (Man Matters, Be Bodywise, Little Joys).* Resolve customer service issues efficiently, maintaining high standards of quality and adherence to performance metrics.* Accurately document all interactions...

  • Email Support Executive

    4 days ago

    Navi Mumbai, Maharashtra, India Taskus Full time ₹ 3,12,000 - ₹ 9,36,000 per year

    About the Role:As an Operations Associate, you'll be the backbone of our service delivery, utilizing your communication skills across various platforms (Email, Chat, Voice) to ensure smooth and efficient operations. This role is ideal for HSC and graduates who are ready to work in a dynamic, round-the-clock environment and are looking for a platform to...