Email Support Executive

4 hours ago

Navi Mumbai, Maharashtra, India Taskus Full time ₹ 3,12,000 - ₹ 9,36,000 per year

About the Role:

As an Operations Associate, you'll be the backbone of our service delivery, utilizing your communication skills across various platforms (Email, Chat, Voice) to ensure smooth and efficient operations. This role is ideal for HSC and graduates who are ready to work in a dynamic, round-the-clock environment and are looking for a platform to kickstart or accelerate their career.

Responsibilities:

  • Handle customer/internal queries and transactions effectively via Email, Chat, and Voice channels.
  • Maintain a high level of service quality and adherence to operational standards.
  • Successfully complete the HR-OPS-Assessment and ongoing performance metrics.
  • Operate within a 24*7 rotational shift schedule, ensuring consistent operational coverage.
  • Collaborate with team members to achieve departmental goals and improve processes.

Qualifications and Skills

  • Education: Must be a Graduate in any discipline.
  • Experience: Open to both Freshers and candidates with on-paper experience.
  • Communication: Proficiency in English with a minimum of B2 to C1 level communication skills (Average to Excellent). Strong verbal and written articulation is required.
  • Availability: Willingness to work in a 24*7 rotational environment with 2 rotational week offs.

Compensation and Benefits

  • In-Hand Salary: 26,000 per month.
  • Cost to Company (CTC): 29,000 per month.
  • Transport: Provision of any one-way transport facility for commuting.

Interested candidates can apply or call on Deepa

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