GM - MRD - Head

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

MRD Head

Job Level/ Designation

General Manager – M3

Function / Department

Sales & Distribution

Location

Hyderabad

Job Purpose

·       Directing  operations to grow customer and revenue market share.

·       Responsible for managing gross and net adds / total revenue through market and distribution planning, channel management, customer service delivery and brand initiative implementation.

·       Ensuring smooth operations while identifying opportunities for cost control on an ongoing basis.

Key Result Areas/ Accountabilities

·       Achieve targeted net adds for all products (voice – prepaid/postpaid, data, VAS etc.) across all sales channels (Distribution, Retail, Direct, Enterprise, SME) in the zone

·       Achieve channel infrastructure enhancement targets (recharge outlets, activation outlets, town reach, no. of stores, VMS, ADVMS etc.)

·       Deliver overall Revenue Market Share (RMS) target for the zone

·       Achieve zonal revenue target – across all products and channels

·       Achieve savings on allocated COCA (controllable components), Personnel and G&A budgets at the zonal level

·       Manage overall customer satisfaction and revenue churn targets across different customer segments

·       Ensure higher visibility by executing communication and branding activities, in coordination with the circle team

·       Bad debt management; Collection infrastructure/ reach enhancement

·       Manage changes in business, organization, people to ensure continuity and smooth operations

·       Coaching, mentoring and retention of on-roll team members

·       Management of off-roll employees and agencies (in CS, C&C, Sales)

Core Competencies, Knowledge, Experience

·       Understanding of Business and its related processes

·       Leadership and people management skills

· years of experience

Must have technical / professional qualifications

·       Graduate, MBA preferred

·       Skilled in performance analytics & driving team management

·       English and local market knowledge

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership